Thomas Pearson

Team Management: Overseeing the recruitment, training, and development of restaurant staff.
Fostering a positive work environment and promoting teamwork.

Operational Oversight: Ensuring smooth day-to-day operations, from opening to closing.
Implementing and monitoring standard operating procedures to maintain efficiency.

Customer Service Excellence: Setting and upholding high standards for customer service.
Addressing customer concerns and feedback promptly and effectively.

Financial Management: Managing budgetary concerns, including cost control and revenue optimization.
Monitoring and analyzing financial performance to make informed decisions.

Quality Control: Ensuring food and service quality meet or exceed established standards.
Conducting regular inspections to maintain cleanliness and hygiene.

Strategic Planning: Developing and implementing business strategies to achieve short and long-term goals.
Adapting to industry trends and adjusting the restaurant's offerings accordingly.

Staff Motivation and Recognition: Providing leadership and motivation to the team.
Recognizing and rewarding outstanding performance.

Compliance and Safety: Ensuring compliance with health and safety regulations.
Keeping abreast of industry regulations and implementing necessary changes.

Team Leadership and Development: Lead and develop a small team to deliver an elevated level of customer service.

Event Coordination and Organization: Organize and coordinate in-house functions and corporate events, such as banquets, conferences, meetings, and seminars.

Policy and Procedure Oversight: Ensure that all employees comprehend and adhere to departmental policies and procedures in the execution of their tasks.

Staff Recruitment and Skill Development: Recruit staff and equip them with the necessary skills to thrive in their respective roles.

Brand Promotion and Portfolio Management: Lead initiatives to promote brands within the Man of Spirit Portfolio, ensuring a strategic approach for heightened visibility and recognition.

Revenue Maximization and Goal Achievement: Aim at maximizing revenue by delivering on specific goals and targets, focusing on progressing mental and physical availability within the marketplace.

Market Expansion and Professional Development: Demonstrate leadership in expanding market share and facilitating the professional development of industry staff and business owners.

Client Relationship Management and Lead Generation: Manage client relationships effectively and proactively source leads for potential new clients, showcasing leadership in client acquisition.

Networking and Future Opportunities: Network with relevant industry decision-makers, displaying leadership in maintaining a future pipeline of opportunities.

Site Visits, Pricing, and Business Expansion: Conduct site visits, prepare pricing, and diligently follow up on pending quotes, displaying leadership in the expansion of the business.

New Business Opportunities and Onboarding: Identify new business opportunities and lead the onboarding of new retailers in line with new business targets, showcasing strategic leadership.

Merchandising Leadership and Communication: Lead merchandising efforts around new ranging, key campaigns, and stock levels, ensuring timely and informative communication of client strategies and promotions to key stakeholders.

Industry Event Coordination: Coordinate and actively participate in industry events, showcasing leadership in representing the brand within the market.

Sales Monitoring and Achievement: Monitor sales reports and key performance indicators (KPI), demonstrating leadership in driving and achieving sales goals.

Public Brand Awareness and Communication: Enhance public brand awareness by delivering polished presentations, showcasing leadership in effective communication strategies.

Content Creation for Brand Communication: Assist with content creation for the brand blog and newsletters, showcasing leadership in shaping the narrative and maintaining engagement.

Strategic Venue Management: Led strategic management of a dynamic 300-person venue, demonstrating effective leadership in a high-pressure environment.

Team Leadership and Alignment with Brand Image: Led and developed a team of 30 individuals, ensuring cohesion and alignment with the brand's image in the fast-paced setting.

Initiative in Creative Content Execution: Took initiative in independently executing creative content, ensuring high quality and relevance in a dynamic atmosphere.

Collaborative Brand Alignment: Collaboratively aligned brand strategies with cross-functional teams, ensuring consistency in the dynamic venue.

Event Coordination for Maximum Visibility: Coordinated and actively engaged the team in various events, enhancing organizational visibility in the fast-paced environment.

Strategic Recruitment and Skill Enhancement: Strategically recruited and equipped staff with essential skills for success in the high-pressure venue.

Established Operational Excellence: Established operational excellence through effective Standard Operating Procedures, promoting seamless communication and training.

Performance-driven Team Enhancement: Conducted ongoing performance reviews, emphasizing training and development to enhance team efficiency and effectiveness under pressure.

Strategic Oversight of Marketing Campaigns: Provided leadership in overseeing the production of marketing campaigns aimed at converting online exposure into sales, resulting in increased market share and revenue.

Audience Expansion on Social Networks: Demonstrated leadership in growing audiences on key social networks such as Facebook, Twitter, and Instagram.

Metrics Monitoring and Analysis: Displayed leadership by actively monitoring social media metrics to evaluate campaign effectiveness and audience engagement.

Engaging Content Creation: Led efforts in creating compelling posts and stories across various social media channels, emphasizing the importance of engaging content.

Data-Driven Engagement Analysis: Exhibited leadership by analyzing engagement data to derive insights and identify trends in customer interactions.

Exceptional Customer Service and Standards: Led a team in maintaining high standards and delivering exceptional customer service for memorable guest experiences.

Comprehensive Venue Management: Managed staff, maintained inventory, and oversaw daily shift operations to ensure operational excellence.

Legal Compliance and Hygiene Standards: Ensured legal compliance and maintained high standards of cleanliness and hygiene.

Diverse Guest Engagement: Engaged with a diverse range of guests and clientele, fostering positive interactions.

Dynamic Menu Adaptation: Altered bar and snack menus based on season, holidays, and vendor promotions.

Data-Driven Decision-Making: Monitored customer data to make actionable decisions, optimizing bar traffic and demographics.

Professionalism and Effective Communication: Maintained a professional appearance, demonstrated time management skills, and upheld strong communication (written, verbal, and listening) with a positive attitude.