Thomas Pham
Wollongong,NSW
Summary
Analytical, logical, and resourceful IT Help Desk Technician bringing 8 months of experience in telecommunications with expertise in developing trustworthy relationships with clients and delivering exceptional customer support services.
Overview
1
1
year of professional experience
Work History
IT Support Consultant
Uong Bi High School
09.2021 - 07.2022
- Test, develop, install, repair, and maintain the hardware and software associated with sophisticated computer systems located in one or more locations.
- Trained end users in new technologies and applications, promoting seamless adoption of systems upgrades.
- Streamlined help desk processes, improving response times and customer satisfaction rates.
Education
Bachelor of Information Technology - Computer Science
University of Wollongong
Wollongong, NSW10.2025
Diploma of Information Technology -
University of Wollongong
Wollongong, NSW10.2023
Skills
- Desktop support
- Ticketing system proficiency
- Software Installation
- Wireless Networking
- Remote Support Capabilities
- Email Administration
- Printer Support
- Scripting Languages
Timeline
IT Support Consultant
Uong Bi High School
09.2021 - 07.2022
Bachelor of Information Technology - Computer Science
University of Wollongong
Diploma of Information Technology -
University of Wollongong
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