Thomas Phipps
Colac
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. I have a strong passion in understanding of customers needs along with strong problem-solving abilities. I am aiming to build strong positive customer and staff relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Driver Internship
V/line
03.2025 - 03.2025
- Collaborated with dispatch teams to optimize route planning and minimize delays during service hours.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Store Associate
Petstock Colac
01.2024 - 03.2025
- Customer service
- Cash handling/register
- Stocking of shelves
Crew Member
McDonalds Colac
10.2023 - 12.2023
- Customer service
- Maintained store cleanliness and organization, ensuring compliance with health and safety standards.
- Collaborated with team members to ensure timely food preparation and delivery.
- Monitored stock levels and communicated needs to management for timely replenishment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Bakery Worker
Routley's Bakery Colac
03.2022 - 10.2022
- Customer service
- Cash handling/register
- Hospitality/food handling
- Cleaning (bathrooms, cooking, equipment and tables and chairs.
- Operated espresso machines and other café equipment with precision and care.
- Maintained cleanliness and organization of workstations to comply with health standards.
Education
Certificate II - Heavy and light rail fundamentals
Melbourne City Institute of Education (MCIE)
Melbourne, VIC10-2025
Skills
- Good verbal communication skills
- Customer service
- Valid Driver's license
- Time management
- Punctual and reliable
- Problem-solving
- Passenger assistance
- Team building
- Patience and tact
- Passenger guidance
Accomplishments
Joining Lakes and Craters Band camperdown
My music Trumpet Grant
been requested to play trumpet at community events
Timeline
Driver Internship
V/line
03.2025 - 03.2025
Store Associate
Petstock Colac
01.2024 - 03.2025
Crew Member
McDonalds Colac
10.2023 - 12.2023
Bakery Worker
Routley's Bakery Colac
03.2022 - 10.2022
Certificate II - Heavy and light rail fundamentals
Melbourne City Institute of Education (MCIE)