Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thomas Phipps

Colac

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. I have a strong passion in understanding of customers needs along with strong problem-solving abilities. I am aiming to build strong positive customer and staff relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Driver Internship

V/line
03.2025 - 03.2025
  • Collaborated with dispatch teams to optimize route planning and minimize delays during service hours.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Store Associate

Petstock Colac
01.2024 - 03.2025
  • Customer service
  • Cash handling/register
  • Stocking of shelves

Crew Member

McDonalds Colac
10.2023 - 12.2023
  • Customer service
  • Maintained store cleanliness and organization, ensuring compliance with health and safety standards.
  • Collaborated with team members to ensure timely food preparation and delivery.
  • Monitored stock levels and communicated needs to management for timely replenishment.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Bakery Worker

Routley's Bakery Colac
03.2022 - 10.2022
  • Customer service
  • Cash handling/register
  • Hospitality/food handling
  • Cleaning (bathrooms, cooking, equipment and tables and chairs.
  • Operated espresso machines and other café equipment with precision and care.
  • Maintained cleanliness and organization of workstations to comply with health standards.

Education

Certificate II - Heavy and light rail fundamentals

Melbourne City Institute of Education (MCIE)
Melbourne, VIC
10-2025

Skills

  • Good verbal communication skills
  • Customer service
  • Valid Driver's license
  • Time management
  • Punctual and reliable
  • Problem-solving
  • Passenger assistance
  • Team building
  • Patience and tact
  • Passenger guidance

Accomplishments

Joining Lakes and Craters Band camperdown


My music Trumpet Grant


been requested to play trumpet at community events

Timeline

Driver Internship

V/line
03.2025 - 03.2025

Store Associate

Petstock Colac
01.2024 - 03.2025

Crew Member

McDonalds Colac
10.2023 - 12.2023

Bakery Worker

Routley's Bakery Colac
03.2022 - 10.2022

Certificate II - Heavy and light rail fundamentals

Melbourne City Institute of Education (MCIE)
Thomas Phipps