Thomas Pirotta
Melbourne,VIC
Summary
Dynamic and results-oriented professional with a passion for fostering teamwork and collaboration in fast-paced environments.
- Known for an open-minded approach to problem-solving and a conscientious attitude towards tasks, I thrive on reliability and punctuality to consistently meet and exceed expectations.
- I would describe myself as a bubbly and approachable person who is fond of social interactions and helping others.
- With a self-driven attitude and a deep-seated passion for what I do, I bring a balance between work and life, ensuring a sustainable and fulfilling career journey.
- Strong critical thinking skills enable me to tackle challenges head-on, while adept people management abilities facilitate seamless team dynamics.
- With a commitment to excellence and a focus on continuous improvement, I am dedicated to driving success while maintaining a healthy and harmonious work environment.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Criniti's Carlton
04.2022 - Current
- Provided ongoing coaching for employees, nurturing professional growth opportunities within my two years in the company.
- Set and oversaw weekly and special event menu plans (50+ patrons on occasion).
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to team dynamics.
- Supervised food presentation and plating to enhance visual appeal and boost upselling.
- Streamlined operations for increased efficiency by implementing staff training programs, in collaboration with the management team and staff feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging customer situations.
- Gained strong leadership skills by managing staff performance and execution from start to finish.
- Organized and detail-oriented with strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
Sales Representative
Sunglass Hut - Luxottica
11.2022 - 04.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Contacted neighbouring stores by telephone to locate and reserve requested items, when required.
- Honed product knowledge and actively promoted ongoing sales to best tailor customer needs whilst meeting a set KPI.
Food Customer Service Team Member
Sushi Sushi Monash
02.2022 - 07.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Efficiently operated a POS machine and managed large university student customer crowds.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing tasks including sushi making and packaging, customer complaints and online orders.
Food and Beverage Attendant
KFC Restaurant
11.2019 - 06.2022
- Processed payments for orders and provided customers with change.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other dining room staff to facilitate efficient service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Education
Bachelor of Science - Human Pathology (Major), Pharmacology (Minor)
Monash University
Melbourne, VIC12.2024
VCE -
The University High School
Parkville, VIC12.2021
Skills
- Staff Scheduling and Management
- Management Skills
- Critical Thinking
- Conflict Resolution
- Effective Communication
- Resilience
Additional Information
Referee Information can be provided on request.
Languages
English
Native or Bilingual
French
Limited Working
Korean
Elementary
Timeline
Sales Representative
Sunglass Hut - Luxottica
11.2022 - 04.2023
Restaurant Supervisor
Criniti's Carlton
04.2022 - Current
Food Customer Service Team Member
Sushi Sushi Monash
02.2022 - 07.2022
Food and Beverage Attendant
KFC Restaurant
11.2019 - 06.2022
Bachelor of Science - Human Pathology (Major), Pharmacology (Minor)
Monash University
VCE -
The University High School
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