Thomas Potter
Perth,WA
Summary
Actively seeking opportunities to relocate back to England for family and my own development. An intrinsically motivated individual with a professional background in Health Services and Customer Service and most recently Rail, equipped with dynamic and flexible abilities, exceptional interpersonal and leadership skills, and committed to deliver high-quality work within and beyond the organisation. I am committed to my personal and professional growth, and I am seeking an opportunity to provide loyalty, value and a desire to succeed to a valued and progressive organisation.
Overview
11
11
years of professional experience
Work History
Authorised Person
Public Transport Authority
05.2023 - Current
- Providing onsite support in the event of emergency isolation
- Undertakes OLE switching, High Voltage (HV) testing and earthing isolations adhering to rules, procedures and guidelines for working on an electrified environment
- Operates and maintains a wide range of tools and equipment
- Ensuring they are in working order for the task required
- Learn the rail network and the different access points to get to different earthing locations and isolators for switching
- Obtain various accreditations for accessing a live network and maintaining high safety standards
- Communicating information relating to switching and earthing to the Nominated Person and Electrical Control Officer.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Pool & Spa Technician
Aqua SERV
08.2022 - 02.2023
- Test pools for Chlorine, Alkalinity (Buffer), Cyanic Acid (Stabiliser), Ph levels and Salt depending on the type of pool
- Add the required chemicals based on the results from the test and the size of the pool
- Educate new and existing customers on products related to their pool care
- Offer my suggestions on what would work best for the client in relation to filters, cleaners and other pool equipment to meet their needs and the environment they are in
- Clean the pool with a brush, leaf rake and vacuum this is a standard for every service
- Backwash the sand filter or a hose down of the cartridge if it’s a cartridge filter
- Troubleshoot any issues like broken equipment with the clients
- Do a check over all the pool equipment and communicate any potential issues and solutions with the customer
- Ensure all the times are set correctly on the chlorinator and adjust when needed
- Clean the cell with diluted HCL when the cell is too calcified.
- Fostered friendly, warm, and exceptional customer experience.
- Educated patients on treatment options.
Site Technician
Structerre
01.2021 - 03.2022
- Demonstrating effectiveness in performing compaction tests ranging from 5 to 7 blows on various sites, in addition to maintaining penetrometers
- Worked with diverse types of weather and ground conditions.
- Competently conducting site inspections, ground slab inspections and bush fire level assessments—reporting any abnormalities on properties to the immediate supervisor
- Proficient provision of assistance to the Site Manager, Site Agent, Engineer and Foreman with the efficient and effective running of the site
- Conscientiously following directions to perform tasks as assigned by the Site Manager in order to maximise work productivity and avoid inefficiencies
- Working without significant risk of harm to self or others, ensuring adherence to organisational policies and procedures including but not limited to safety, confidentiality, and environmental policies
- Exhibiting strong attention to detail, while maintaining a flexible and resourceful approach to effectively multi-task and manage workload and workflow.
Therapy Assistant
Bethanie Como
01.2020 - 01.2021
- Highly effective in transporting residents to and from their gathering places and gym sessions, additionally setting up their daily activities, and encouraging them to participate in various programs
- Displaying empathy and high Emotional Intelligence Quotient (EQ) when providing therapy sessions to residents, ensuring they feel comfortable and have a positive experience
- Demonstrating effectiveness in implementing and participating in the creation of tailored therapy programs aimed at helping residents in achieving their individual goals
- Accomplishing a variety of tasks such as participating in team meetings, documenting all engagements with residents, facilitating their requests, and ensuring their individual needs are consistently met
- Developing strong, long-term relationships with residents, providing high-quality and continuous improvement in service delivery, resulting in positive outcomes
- Assuring that all residents, visitors, and other staff members are treated with respect, dignity and courtesy—consistently promoting an environment that is free from harassment and discrimination.
Rehabilitation Assistant
NHS Foundation Trust
01.2020 - 03.2020
- Carrying out a wide range of duties such as arranging patient’s appointments, assessing their needs, addressing their concerns with the program, and ordering equipment to ensure they are satisfied with the services
- Demonstrating effectiveness in monitoring the physical and emotional well-being of patients, also reporting any changes in their condition to senior colleagues
- Working closely with qualified therapists and team members to ensure patient’s optimum cognitive, social, emotional, physical, and functional recovery
- Showcasing experience by supporting simplification and standardisation of processes to enhance and accelerate rehabilitation operations efficiencies
- Ensuring that service delivery complies with accepted professional standards, organisational policies and procedures, and health and safety regulations.
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
Sales Assistant
Tesco
01.2019 - 01.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Therapy Assistant
Southern Plus
01.2018 - 01.2019
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Tracked progress according to goals for interventions.
- Monitored patient progress and reported changes to healthcare professionals.
- Provided family members with general health education and tips for patient care.
- Completed necessary reports and documentation on time and to specifications.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Documented patient information, treatment plans, and patient responses.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
Sales Assistant
Target
04.2013 - 09.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Gathered and prepared sales materials in preparation for sales meetings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
University Preparation Degree - Education
Edith Cowan University
Perth, WA07.2013
High School Diploma -
Mindarie Senior College
Mindarie, WA11.2012
Skills
- Open to change, adaptable in new and varying circumstances
- High-proficiency with various industry related technology and software
- Goal-oriented person driving for continuous improvement to achieve specific results
- Remarkable abilities to work autonomously, with a desire to stay busy and keep achieving targets
- Develops own strategy, specific goals and plans to prioritise, organise, and accomplish tasks given
- Highly organised, with a great hand dexterity and an eye for detail to complete duties in a timely manner
- Thinks creatively and uses alternative thinking to develop new ideas and answers to work-related problems
- Maintains professionalism and confidentiality when dealing with sensitive information and business matters
- Able to implement new or improved processes and procedures, aimed at improving efficiency and productivity
- Willingness to learn, accept constructive feedback, and make personal and professional development a priority
- Establishes long-range objectives and develops specifying the strategies and actions to achieve them successfully
- A good listener who is balanced, open to opposing perspectives and new ideas, and has an attitude to learn from others
- Strong decision-making skills with a knack for understanding the needs of the business or organisation at any given time
- Possessing a high emotional intelligence, enabling quick and effective relationship management and relationship building
- A team player maintaining a professional working relationship by encouraging and building mutual trust, respect, and cooperation among team members
- Displays strong independence by developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
- Uses critical thinking skills by reviewing relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Licenses And Accreditations
- Supervised worker (Rail- 2023)
- Critical Communications (Rail-2023)
- Manual Handling (2023)
Timeline
Authorised Person
Public Transport Authority
05.2023 - Current
Pool & Spa Technician
Aqua SERV
08.2022 - 02.2023
Site Technician
Structerre
01.2021 - 03.2022
Therapy Assistant
Bethanie Como
01.2020 - 01.2021
Rehabilitation Assistant
NHS Foundation Trust
01.2020 - 03.2020
Sales Assistant
Tesco
01.2019 - 01.2020
Therapy Assistant
Southern Plus
01.2018 - 01.2019
Sales Assistant
Target
04.2013 - 09.2018
University Preparation Degree - Education
Edith Cowan University
High School Diploma -
Mindarie Senior College