Thomas Pugh
HEATHCOTE,NSW
Summary
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Zinc Bar
HEATHCOTE, NSW
05.2023 - 07.2024
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored cash intake to reduce discrepancies.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Delegated work to staff, setting priorities and goals.
Construction Landscaper
New Living
HEATHCOTE, NSW
11.2022 - 07.2024
- Assisted with the installation of retaining walls and fences.
- Planned and planted trees, shrubs, flowers, and grasses in designated areas.
- Maintained landscape features such as walkways, patios, terraces, decks, and water features.
- Applied fertilizers and pesticides according to established guidelines.
- Operated landscaping equipment such as tractors, mowers, edgers, blowers, pruners, trimmers, saws.
- Removed weeds from flower beds and lawns using hand tools or herbicides.
- Installed irrigation systems including pipes and sprinklers for efficient watering of plants.
- Repaired existing hardscapes such as pathways or driveways using cement mixers or other materials.
- Designed landscapes by selecting appropriate plants according to climate zone requirements.
- Organized crews during construction projects ensuring safety procedures were followed.
- Cut and trimmed lawns using power mowers and edgers.
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Pruned trees and bushes to improve visibility and shape.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
Construction Landscaper
Eloquent Landscapes
Sydney, NSW
09.2021 - 09.2022
- Assisted with the installation of retaining walls and fences.
- Planned and planted trees, shrubs, flowers, and grasses in designated areas.
- Maintained landscape features such as walkways, patios, terraces, decks, and water features.
- Applied fertilizers and pesticides according to established guidelines.
- Operated landscaping equipment such as tractors, mowers, edgers, blowers, pruners, trimmers, saws.
- Removed weeds from flower beds and lawns using hand tools or herbicides.
- Installed irrigation systems including pipes and sprinklers for efficient watering of plants.
- Provided guidance on proper care of trees and shrubs to ensure healthy growth.
- Built outdoor structures such as decks or gazebos using power tools or hand tools.
- Organized crews during construction projects ensuring safety procedures were followed.
Food Service Worker
McDonalds
HEATHCOTE, NSW
03.2020 - 07.2021
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Organized take-out orders for customers who requested them.
- Received food orders from individuals and explained offerings.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
High School Diploma -
St John Bosco College
Engadine, NSW11-2019
Skills
- Beverage Preparation
- Food Running
- Payment Processing
- Ordering bar supplies
- Staff Management
- Team training and development
- Engaging personality
- Complex Problem-Solving
Affiliations
- I love working regularly to build a great physique
- Enjoying any time I can in the surf
- Taking care of my family and taking them out to dinner and to do activities
Certification
- RSA/RCG Competency Card
- Working at Heights
- White Card
- Drivers License
Timeline
Bartender
Zinc Bar
05.2023 - 07.2024
Construction Landscaper
New Living
11.2022 - 07.2024
Construction Landscaper
Eloquent Landscapes
09.2021 - 09.2022
Food Service Worker
McDonalds
03.2020 - 07.2021
High School Diploma -
St John Bosco College
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