THOMAS REMAILI
Catherine Hill Bay
Summary
Enthusiastic and dedicated individual transitioning into the teaching profession, with a passion for music and history. Highly organised, adaptable, and confident in delivering engaging lessons to students. Possesses a strong ability to communicate complex ideas clearly, fostering an environment of learning and growth. Committed to inspiring students by sharing my unique skills and talents, and helping them reach their full potential. Eager to apply my background in problem-solving, creativity, and attention to detail to create a positive and dynamic classroom experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Duty Manager
Iris Capital Group
11.2024 - Current
- Supervised and managed a team of up to 30 staff members, ensuring effective coordination and high standards of performance across various departments (bar, bistro, and customer service).
- Led and implemented comprehensive training programs for staff across all areas, including bar, barista, bistro, and managerial staff, ensuring consistent high-level service.
- Trained and mentored up to 5 managers at a time, including training managers and licensees at other venues, ensuring strong leadership skills and operational knowledge.
- Ensured venue and staff compliance with TAB, KENO, RCG, and RSA regulations, maintaining legal and operational standards.
- Oversaw daily cash handling of over $100k, ensuring accuracy and accountability in transactions.
- Processed invoices using software platforms such as Wirely, Bepoz, and Lightyear to maintain financial records and streamline operations.
- Managed staff rostering, including scheduling, payroll, and authorisations, ensuring adequate coverage for all shifts.
- Acted as the primary point of contact for contractors and service providers, including Synergise IT, builders, electricians, and SecuroServe Security, ensuring timely service delivery and problem resolution.
- Handled customer bookings and reviews, ensuring all customer inquiries were addressed promptly and service expectations were exceeded.
- Addressed technical issues by troubleshooting and repairing pokie machines, tills, and other equipment, ensuring minimal downtime and smooth operation.
- Issued pokie machine jackpots, adhering to proper procedures and maintaining customer satisfaction.
Functions Bar
Iris Capital
07.2021 - 11.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Ensured proper sanitation of bar area, glassware, utensils, and equipment
- Maintained inventory of liquor, beer, wine, and other beverage items
- Provided drink suggestions to customers based on their preferences
- Processed payments accurately and efficiently with POS system
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
- Adhered to state regulations regarding serving alcohol responsibly
- Managed cash drawer at the end of each shift ensuring accuracy of funds received
Supervisor
Iris Capital
07.2021 - 11.2024
- Directed and supervised team of employees in daily operations
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Tracked progress on projects and provided timely feedback to staff members
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Performed monthly inventory checks to ensure sufficient stock levels for all products
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Monitored employee productivity levels on a regular basis to identify areas of improvement
- Provided ongoing training to address staff needs
- Established and enforced clear goals to keep employees working collaboratively
- Coached staff members to develop long-term career goals
- Utilised document management system to organise company files, keeping up-to-date and easily accessible data
- Operated cash register to process payments accurately and efficiently
- Performed opening and closing duties including counting money in register drawer
- Assisted in troubleshooting, repairing, and debugging of mechanical equipment
- Recognised by management for providing exceptional customer service
Restaurant
Mexicoast Cantina Toukley
01.2020 - 07.2021
- Greeting and seating customers
- Provided excellent customer service by answering questions, making recommendations and accommodating special requests
- Processed cash and credit payments accurately and efficiently
- Maintained cleanliness of restaurant area including floors, windows, counters, sinks, and restrooms
- Restocked supplies as needed
- Kept accurate records of orders placed by customers
- Resolved customer complaints in a professional manner while maintaining composure under pressure
- Taking food and beverage orders and accurately entering them into the ordering system
- Making menu item recommendations
- Communicating any food allergy or special nutrition needs to kitchen staff
Coastal Haze Cafe
Coastal Haze Cafe
07.2020 - 06.2021
- Friendly customer service
- Providing barista service
- Taking coffee, food and other beverage orders and prepared them for customers quickly and effectively
- Preparing, cooking and providing quality food items from a designated menu swiftly and efficiently
- Adhering to food safety standards
- Maintaining and managing stock intake and receiving orders
- Managing junior staff members over whole day periods
- Operated cash registers to process customer payments
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
Kitchen Duties
Mexicoast Cantina Toukley
01.2020 - 07.2020
- Keep food preparation areas clean
- Clean bench-tops, floors, ovens and ranges
- Receive, lift, handle and store food deliveries
- Organised storage areas for efficient access to items when needed
- Maintained inventory of kitchen supplies and equipment needs
- Cleaned and sterilised dishes, countertops and utensils to prevent bacteria growth
- Distributed food to waiters and waitresses to serve customers
- Took and recorded temperatures of food, refrigerators and freezers
- Retrieve food items as requested by chefs
- Observed food safety and sanitation protocols to reduce germ spread
- Prepared workstations with ingredients and tools to increase efficiency
Bar
Mexicoast Cantina Toukley
01.2020 - 07.2020
- Current RSA obtained
- Pouring drinks such as beer and wine and making cocktails
- Checking ID of patrons to ensure they are legally allowed to purchase alcohol
- Complying with all OH&S and food safety protocols
- Restocking the bar with supplies
- Cleaning the bar, glasses and any equipment used
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritised and organised tasks to efficiently accomplish service goals
- Identified needs of customers promptly and efficiently
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
Crew Trainer
McDonald's Lake Haven, Wadalba & Swansea
01.2015 - 01.2020
- Customer service & handling of complaints
- Food & beverage preparation & presenting
- Food safety and sanitation
- Operated drive-thru window efficiently to ensure fast order processing times
- Cleaning the restaurant
- Maintain principles of workplace health and safety
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures
- Monitored performance of crew members in the field, providing feedback and guidance when needed
- Assisted management in developing strategies to improve customer service standards
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment
Buff Point IGA
Buff Point IGA
01.2014 - 01.2015
- Customer service & handling cash sales
- Stock rotation & refilling shelves
- Resolved customer issues quickly and efficiently while maintaining a professional attitude at all times
- Maintain clean workspaces
- Accepting stock deliveries
- Assisted customers with product selection and provided relevant information regarding features, benefits, and warranties
Education
Master - of Teaching (Secondary)
University of Newcastle
Newcastle, NSW06-2025
Bachelor of Music / Bachelor of Arts - Major of Production, Major in History
University of Newcastle
Newcastle, NSW12.2023
High School Diploma -
St Brigid's Catholic College
Lake Munmorah, NSW01.2019
St Mary's Catholic Primary School
Noraville, NSW01.2013
Skills
- Excellent communication skills
- Strong leadership & teamwork abilities
- Polite and professional
- Excellent conflict resolution skills
- Prioritises workload & multitasks
- Strong willingness to learn new skills
- Ability to creatively problem-solve
- Operations management
- Staff training and development
- Time management
Certification
- McDonald's Crew Manager Course- Charlie Bell School of Management
- Basic First Aid Certificate
- Fire and Safety Training
- Introduction to Barista 2015- Hunter Institute of Tafe
- RSA approved bartender
Accomplishments
- McDonald's crew person of the year 2016 NSW
- Student leadership team St Brigid's
- Academic Excellence award 1st Music 2014 & 2017
- Recipient of the 2014 St Brigid's cultural award for achievements in music
- Certificate of commendation - academic accomplishment in music 2016 & 2017
- Academic excellence gold award in all subject areas - 2014 - 2019
- Cultural award nominee for creative and performing arts - 2016 & 2018
- Principle's award for outstanding overall academic achievement 2017
- Duke of Edinburgh Bronze award
- Club Member of the year 2019 - Toukley Tennis Club
Personal Information
Date of Birth: 06/18/01
Portfolios
www.linkedin.com/in/thomas-remaili-6514a1222
Hobbies and Interests
- Music Production
- Classical & Modern Piano
- Playing the Drums
- Tennis & Soccer
- Watching Movies
- Going to the Beach
- Walking dog 'Nina'
Timeline
Duty Manager
Iris Capital Group
11.2024 - Current
Functions Bar
Iris Capital
07.2021 - 11.2024
Supervisor
Iris Capital
07.2021 - 11.2024
Coastal Haze Cafe
Coastal Haze Cafe
07.2020 - 06.2021
Restaurant
Mexicoast Cantina Toukley
01.2020 - 07.2021
Kitchen Duties
Mexicoast Cantina Toukley
01.2020 - 07.2020
Bar
Mexicoast Cantina Toukley
01.2020 - 07.2020
Crew Trainer
McDonald's Lake Haven, Wadalba & Swansea
01.2015 - 01.2020
Buff Point IGA
Buff Point IGA
01.2014 - 01.2015
Bachelor of Music / Bachelor of Arts - Major of Production, Major in History
University of Newcastle
Master - of Teaching (Secondary)
University of Newcastle
High School Diploma -
St Brigid's Catholic College
St Mary's Catholic Primary School
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