Thomas Roland KERR

I am seeking an opportunity to return to a relationship/client management role that will utilize and expand on the diverse skills gained from my Travel, Hospitality & Finance experience. I desire a role that combines my strong leadership and relationship skills with my analytical acumen to devise and recommend strategic plans to improve a client experience whilst adhering to compliance and correct processes to meet set KPIs.

10 years working in a Sales Rep role in the Travel, Hotel and Foreign Exchange industries, including - 3 years as an International Payments Business Development Manager 2 years as Area Sales Manager 5 years as Client Value Manager 19 years working in Management roles in the Travel and Foreign Exchange industries, including - 3 years as an International Payments Business Development Manager 7 years as a Retail Foreign Exchange Customer Service Manager 4 years as a Corporate Leisure Travel Team Leader 3 years as a Corporate Travel Team Leader 2 years as Corporate Travel Head of Operation 5 years as a Strategic Client Value Manager

Strong capacity to build talent by coaching within an organisation., Natural relationship builder that works very well in an autonomous or in a team environment., Ability to engage strategic partners and clients, anticipating customer needs., Successful leader in promoting a positive, inclusive team environment., Goal orientated, successful by being decisive, self-motivated, committed to the task., Strong sense of accountability, always looking for better ways of doing things., Strong understanding and adherence to compliance regulations., Excellent communication style that is clear, concise and effective., Respectful, articulate and empathetic., Lateral thinker, have the ability to analyse various forms of data., Excellent working knowledge of numerous network/software systems.

• Daniella Fahey, Senior Manager, Channel Development, Lotterywest, 0406440323
• Vanessa Collins, Head of Operations, Corporate Travel Management WA, 0430388025

10, International Payments Business Development Manager, 3 years, Area Sales Manager, 2 years, Client Value Manager, 5 years, 19, International Payments Business Development Manager, 3 years, Retail Foreign Exchange Customer Service Manager, 7 years, Corporate Leisure Travel Team Leader, 4 years, Corporate Travel Team Leader, 3 years, Corporate Travel Head of Operation, 2 years, Strategic Client Value Manager, 5 years

• Honey/Mumford – Personalities
• Skill Path - Motivating Your Team
• Skill Path - Coaching and Team building Skills for Managers
• WIN Personal Brand
• Situational Leadership
• Coaching and Feedback
• Hedging and Revaluation
• From Tellers to Sellers
• Security in the Workplace
• Brand Training
• 3 Minute Sales Training
• Controls and Compliance, Anti Money Laundering
• Customer Selling Skills
• Quality Work Group Education
• Service Up to Par