Thomas Ruddy

With over 7 years at the Australian Taxation Office, I've honed my expertise in the Super Business Service Centre and have cultivated exceptional first point resolution and mentoring abilities. Demonstrating a deep understanding of the ATO Charter alongside our internal values and procedures, I've successfully navigated complex tax legislation, ensuring compliance and optimizing client outcomes through effective stakeholder engagement. Some recent examples include:

- Investigating and resolving a complex complaints case involving a very specific superannuation product type, writing up a report including legislative examples and issuing a determination for our backend resolution team to review and apply

- Assisting the ATO in support of the newest round of hires, working in tandem with leadership and mentoring areas to provide the most effective training, identifying areas of skilling shortfall and assisting in upskilling effected colleagues

- Apply the knowledge I have accrued in all interactions with clients and other external stakeholders on a case-by-case basis, ensuring a tailored outcome based on individual needs and compliance history

-Regularly stay abreast of all ATO updates to ensure my capability in using our systems and software is comprehensive and up to date, ensuring my ability to provide feedback and recommendations is accurate