Summary
Overview
Work History
Education
Skills
Interests
Timeline
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THOMAS RUSCILLO

Melbourne,VIC

Summary

Dynamic people manager with over 15 years of corporate sales experience across telecommunications, financial services, health insurance, utilities, and media sectors. Proven expertise in developing high-performance teams that consistently meet and exceed organisational goals. Specializes in designing tailored development programs that enhance interactive, kinesthetic, and visual learning to ensure knowledge retention and drive improvements in sales metrics. Committed to fostering a positive team culture, elevating customer experience, and significantly increasing departmental profitability.


I've had wonderful success in helping leaders become more equitable and enhancing their skills in teaching and following up on the sales process.

Overview

14
14
years of professional experience

Work History

Health Insurance Campaign Manager

MYOB
03.2025 - Current
  • Create onboard call flow structure for the sales floor
  • Implement training, coaching, and development initiatives to enhance the outbound sales process.
  • Liaise with health funds
  • Design and deployed sales performance dashboards that provided real-time metrics , leading to more agile decision -making.
  • Conducted regular data analysis to monitor campaign performance to maintain and exceeded Targeted KPI
  • Teaching and training team leaders to coach and train using kinesthetic, visual, and auditory methods to reinforce and embed learning.

Contractor:Sales Training and Coaching

Justswitch
12.2024 - 03.2025
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Explored new technologies and approaches to streamline processes.
  • Training leaders and staff in sales processes using Learning kinetic, audio, and visual learning aids.
  • Created and designed a call structure for the company as part of its new coaching framework.
  • Provides coaching and development for team leaders on how to audit calls and follow up processes using coaching frameworks.

Health Sales & Operations Manager

Compare Club
06.2021 - 11.2024
  • Company Overview: Compare Club is one of Australia’s biggest health insurance comparison services, with 300+ staff and offices in Melbourne, Brisbane and Sydney.
  • Key responsibilities:
  • Increase revenue and consistently exceed sales target
  • Assist with embedding and growing new departments within the company
  • Implement multiple sales coaching formats to all 6 of team leadership group
  • Responsible for overseeing daily operations in the sales department
  • Ensure floor performance is on KPI metrics and adhere to strong NPS scores
  • Create training on boarding program to increase headcount
  • Creating a future leadership program to increase strength across the business
  • Achievements:
  • Managed teams that have increased revenue for Q1 & Q2 of the 22/23 FY
  • Creating a new on boarding process has resulted in improved staff retention and satisfaction
  • Compare Club: Health & Life Insurance, Energy, Loans & More

General Insurance Team Leader, Car and Home & Content Insurance

I-Select
01.2018 - 06.2021
  • Company Overview: I-Select is one of Australia’s most high-profile businesses for comparison and purchasing across insurance, utilities and personal finance products.
  • Key responsibilities:
  • Lead a team of 10-12 consultants to reach sales key performance (KPI) metrics, while maintaining an energetic and collaborative environment within a strong sales culture.
  • Performance manage agents on results, productivity and operational measures, including achieving a strong net promoter score (NPS)
  • Assist with embedding and growing new General Insurance department within the company
  • Implement and facilitate training on various sales coaching formats to new employees
  • Achievements:
  • General Insurance department was profitable for pre-COVID years, and negative financial impact minimised during COVID years.
  • Developed and promoted multiple agents into higher roles within the organisation
  • Awarded ‘Team Leader of the Quarter’ – July 2019
  • Team met all required yearly review metrics, including achieving a strong NPS
  • ISelect Australia | Compare & Save on Car, Travel, Life, Home Loans & More

Health Insurance Team Leader

I-Select
04.2015 - 01.2018
  • Company Overview: I-Select is one of Australia’s most high-profile businesses for comparison and purchasing across insurance, utilities and personal finance products.
  • Key Responsibilities:
  • Managed a team of 10-14 agents, including recruitment, on boarding, active coaching and development
  • Performance manage staff, with special consideration of KPIs, productivity and operational measures
  • Specialist in sales techniques, including specialised training to staff across the division
  • Achievements:
  • Team continually reached revenue-based sales and cross sell conversion targets.
  • Awarded I-Select Team Leader of the Year – 2018
  • Due to high performance within the Health Insurance department, I was offered an opportunity to move to General Insurance department to help develop and lead a new structure.
  • Company embedded cross sale coaching module I developed across the organisation
  • ISelect Australia | Compare & Save on Car, Travel, Life, Home Loans & More

Team Leader: Energy Australia Outbound Sales

Call Active
04.2013 - 01.2015
  • Company Overview: Call Active was a contact centre that provided customer support to large businesses across Australia including, Energy Australia, Pizza Hut, HI caps, Coles, Myer and SEEK. The business closed in January 2023 after 40 years of operation.
  • Key Responsibilities:
  • Work closely with senior management, clients and staff to develop and deliver a customer engagement campaign
  • Manage a team of 15 consultants to deliver and action campaign
  • Coach all agents weekly on many different aspects, from how to close the sale to different ways of handling any sales blocker.
  • Update the team on all new internal and client products
  • Achievements:
  • Successfully delivered campaign on behalf of client, resulting in a higher outbound conversion than the client's internal call centre
  • Previously known as PCI/Vertex Business Services

Team Leader & Sale Coach:

Call Active
01.2012 - 08.2013
  • Company Overview: Call Active was a contact centre that provided customer support to large businesses across Australia including, Energy Australia, Pizza Hut, HI caps, Coles, Myer and SEEK. The business closed in January 2023 after 40 years of operation.
  • Key Responsibilities:
  • Coach team leaders and customer-facing staff on
  • Sales processes and follow up sessions
  • How to analyse call structures and embed good practices into sales process
  • New products to staff members including key selling
  • Visual, audio, kinaesthetic aspects of role
  • Reporting back to client to ensure brand protection
  • Achievements:
  • Offered role in new campaign with a new client Energy Australia due achievement
  • Showcased campaign to senior executive at Optus HQ
  • Team leader award for best practices at annual awards
  • Previously known as PCI/Vertex Business Services

Education

Level 1 & 2 Coaching -

Football Association
01.2008

GCSE’s x 7 - undefined

Arthur Mellows Village College
01.2000

Skills

  • Launch implementation
  • Metric monitoring
  • Cross-platform coordination
  • Coaching
  • Sales team development
  • Sales training facilitation
  • Performance monitoring
  • Closing techniques
  • Objection handling
  • Pipeline management
  • Upselling strategies
  • Sales analytics
  • Sales enablement

Interests

  • Backpacking
  • Running

Timeline

Health Insurance Campaign Manager

MYOB
03.2025 - Current

Contractor:Sales Training and Coaching

Justswitch
12.2024 - 03.2025

Health Sales & Operations Manager

Compare Club
06.2021 - 11.2024

General Insurance Team Leader, Car and Home & Content Insurance

I-Select
01.2018 - 06.2021

Health Insurance Team Leader

I-Select
04.2015 - 01.2018

Team Leader: Energy Australia Outbound Sales

Call Active
04.2013 - 01.2015

Team Leader & Sale Coach:

Call Active
01.2012 - 08.2013

GCSE’s x 7 - undefined

Arthur Mellows Village College

Level 1 & 2 Coaching -

Football Association

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