Thomas Ruscillo

My responsibility at MYOB was to establish the new health comparison campaign for their HR platform, FlareHR.

I collaborated directly with brands, onboarded staff, and designed as well as trained all personnel on a new call flow and coaching framework's developed the QA platform
for this campaign and was in charge of all content needed in the application for the PHIIA license that is necessary for the company to sell health insurance.

Key Responsibility

• Collaborated with Tech builder and legal to build a user friendly interface for new health insurance sells campaign
• Supported the analysis of campaign performance metrics
• Engaged with health brands to gather feedback and refine campaign.
• Negation and added new brands to the comparison site business
• Create new sales structure and call flow

I partnered with JustSwitch, a new company, as a contractor to help streamline and develop their sales approach. This includes designing and assisting the business in implementing a new call flow, embedding coaching structures, and reviewing technology that could enhance results and performance.

Key Responsibility

• Design and deliver a new call flow structure for the business
• Design a sales coaching framework for team leaders.
• Explore new approaches to make processes more efficient.
• Supported leaders in integrating new strategies with staff members.

While at Compare Club, I managed the Melbourne sales floor. My main responsibilities included protecting and increasing quarterly revenue, managing 7 team leaders to communicate with health funds, and upskilling leaders on industry trends and sales techniques.

Key Responsibility

• Streamlined operational processes to enhance efficiency and productivity across multiple departments.
• Managed daily operations, ensuring adherence to company policies and compliance standards.
• Developed training programs for team leaders improving team performance and service quality.
• Check with all other departments that work alongside health to maintain relationships.

At Iselect, I was transferred to the newly established General Insurance Department to assist with its setup. This division handled products such as car insurance , home and contents insurance.

The department mainly focused on cross-selling within the main campaign for health to share the lead costs.

Key Responsibility

• Manage a team of 12-15 consultants to reach sales key performance metrics
• Develop agent in the future leaders program to be ready for internal progression
• Developed training programs to improve staff sales performance and efficiency.
• Check sales against QA scorecard
• Fostered a collaborative team environment, driving engagement and productivity.

At Iselect Health, Australia's biggest comparison site , my main duties were to maintain brand protection, manage all agents against sales KPIS, coach and develop agents, and progress agents into leaders.

Key Responsibility

• Cross-sell to help generate lead cost
• Manage a Team of 10-12 sales agent
• Analyzed team performance metrics to identify areas for improvement and drive results.
• Facilitated regular team meetings to discuss progress, challenges, and solutions.
• Coach agents to keep to sales process

Callactive was an outsourcing company that held numerous contracts. I was in charge of Energy Australian outbound sales. Key areas I had to train and coach on included objection handling and conversion. These were the key metrics that made the campaign successful.

Key Responsibility

• Led the team to achieve performance targets through coaching and mentorship.
• Hit outbound sales KPI
• Managed conflict resolution within the team, promoting a positive work atmosphere.
• Coordinated coaching sessions to enhance staff skills and increase conversion.
• Analyzed call metrics to identify trends, and help performance improvement.