Thomas Shanley

• Responsible for crafting impactful tenders and applications to help the company win new or existing work.
• Working collaboratively with various departments in the company for input and collation of the tender response.
• Adhering to professional and succinct writing standards.
• Conducting research on the client and project.
• Editing written work thoroughly with a strong attention to detail.
• Meeting with clients to discuss tender specifications.
• Pinpointing the client's messaging and key content.

• Assisting the account managers by processing insurance renewals and new business.
• Preparing and managing documentation including client information and insurance forms.
• Composing letters for clients on behalf of Account Managers.
• Liaising with Senior Management of Wymark.
• Engaging and building relationships with clients over the phone and through face-to-face meetings.
• Communicating with Underwriting agencies and other stakeholders via phone and email.

I was employed in the hospitality industry, acting as a team leader at an events venue. I was responsible for leading a team of 3 to 5 other staff members and have developed strong leadership qualities. I was also able to develop my communications skills in my interaction with guests, providing excellent customer service to ensure a pleasurable experience for event attendees.

This involved activities such as media monitoring, identifying misinformation on social media, researching, verifying information and all other aspects of fact-checking. This has given me invaluable experience working with accomplished professionals from the journalism industry. In particular, I was able to build skills such as reader engagement, networking and monitoring of social media.

I was employed by Melbourne Health as a Project Support Officer for the recent launch of the Electronic Medical Record (EMR) which was delivered across three hospitals - The Royal Melbourne Hospital, The Royal Women’s Hospital and The Peter McCallum Cancer Centre. I was involved with deploying the new technology (such as printers, computers and other devices) across each ward of the Royal Melbourne Hospital before then conducting the testing of these devices..

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Provided friendly customer service to guests and addressed concerns.
• Monitored safety of guests in and around swimming pool.
• Responded to emergency situations in a timely, efficient manner.
• Educated patrons on safety protocols and enforced safety rules.
• Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.