Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thomas Tran

1015 North Road, Murrumbeena,VIC

Summary

Aspiring electrical engineer currently studying a double degree of Engineering/Biomedical Science at Monash University. Years of work experience as part of a team, both as a worker and manager who has developed skills in management over others and collaboration with others

Overview

5
5
years of professional experience

Work History

Aged Care Volunteer

Arcare Aged Care
08.2019 - 11.2019
  • Remained calm in different situations.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Crew Member

Kellyco
11.2019 - 11.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Accurately operated cash register to process customer payments.

Crew Trainer

Kellyco
11.2021 - 12.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.

Manager

Kellyco
12.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Kilvington Grammar
Ormond, VIC
10.2022

Bachelor of Engineering/Biomedical Science - Engineering (Pre-Engineering)

Monash University
Clayton, VIC
11.2027

Skills

  • Amateur Coding Knowledge
  • Multi-Tasking Skill
  • Problem Solving
  • Team Leadership
  • Staff Training
  • Role Modeling
  • Sales Expertise
  • Complaint Resolution
  • Customer Service

References

Samantha Armstrong

- McDonald's Ormond - Business Manager

- Email: sammyarmstrong13129@gmail.com

- Phone: 0395784496

Timeline

Manager

Kellyco
12.2023 - Current

Crew Trainer

Kellyco
11.2021 - 12.2023

Crew Member

Kellyco
11.2019 - 11.2021

Aged Care Volunteer

Arcare Aged Care
08.2019 - 11.2019

High School Diploma -

Kilvington Grammar

Bachelor of Engineering/Biomedical Science - Engineering (Pre-Engineering)

Monash University

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Thomas Tran