Thomas Tran
1015 North Road, Murrumbeena,VIC
Summary
Aspiring electrical engineer currently studying a double degree of Engineering/Biomedical Science at Monash University. Years of work experience as part of a team, both as a worker and manager who has developed skills in management over others and collaboration with others
Overview
5
5
years of professional experience
Work History
Aged Care Volunteer
Arcare Aged Care
08.2019 - 11.2019
- Remained calm in different situations.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Crew Member
Kellyco
11.2019 - 11.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
Crew Trainer
Kellyco
11.2021 - 12.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Manager
Kellyco
12.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Kilvington Grammar
Ormond, VIC10.2022
Bachelor of Engineering/Biomedical Science - Engineering (Pre-Engineering)
Monash University
Clayton, VIC11.2027
Skills
- Amateur Coding Knowledge
- Multi-Tasking Skill
- Problem Solving
- Team Leadership
- Staff Training
- Role Modeling
- Sales Expertise
- Complaint Resolution
- Customer Service
References
Samantha Armstrong
- McDonald's Ormond - Business Manager
- Email: sammyarmstrong13129@gmail.com
- Phone: 0395784496
Timeline
Manager
Kellyco
12.2023 - Current
Crew Trainer
Kellyco
11.2021 - 12.2023
Crew Member
Kellyco
11.2019 - 11.2021
Aged Care Volunteer
Arcare Aged Care
08.2019 - 11.2019
High School Diploma -
Kilvington Grammar
Bachelor of Engineering/Biomedical Science - Engineering (Pre-Engineering)
Monash University