THOMAS TREVASKIS
Prahran,Australia
Summary
Motivated individual with a background in hospitality who transitioned to a role as a patient transport officer with the goal of becoming a paramedic. Passionate about helping others and making a meaningful impact on people's lives. Possesses strong customer service and communication skills from previous roles that will be valuable in the paramedic position. Excited about working closely with healthcare professionals, expanding skills and knowledge, and embarking on a new career. Committed to pursuing additional training and education to excel in the role and achieve career goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Transport Officer
National Patient Transport Pty Ltd
08.2018 - Current
- Safely and efficiently transport patients using appropriate methods (wheelchairs, stretchers, etc.), prioritizing their physical comfort, emotional wellbeing, and dignity throughout the journey.
- Provide attentive care during transport, including administering oxygen, monitoring vital signs, and assisting with medications as per protocol, while responding sensitively to each patient’s individual needs.
- Maintain a clean, hazard-free transport vehicle equipped with necessary medical supplies. Ensure that the environment is culturally safe, respectful, and inclusive for all patients, including those from Aboriginal and Torres Strait Islander and other diverse backgrounds.
- Ensure all equipment is in good working order, clean, and properly stored. Adhere to infection control procedures to safeguard the health and safety of patients and staff.
- Record patient information, clinical observations, care provided, and any incidents or changes in condition with accuracy and attention to detail, ensuring accountability and continuity of care.
- Follow all relevant transport protocols, safety guidelines, and ethical standards, with a strong commitment to patient rights, privacy, and informed consent.
- Communicate clearly and empathetically with patients, families, and healthcare professionals. Foster trust, reassurance, and understanding through respectful interactions, adapting communication styles to suit individual needs and cultural contexts.
Duty Manager
Stomping Ground Brewery & Beerhall
06.2023 - 08.2023
- Maintained a secure and welcoming environment for patrons and employees by enforcing state liquor laws and responsible service of alcohol practices.
- Managed difficult customer interactions with professionalism and empathy, including the safe handling of intoxicated or disruptive individuals.
- Responded promptly to customer concerns, resolving complaints with a focus on service recovery and guest satisfaction.
- Monitored food and beverage quality standards, investigating and addressing any issues to ensure a consistent and positive customer experience.
- Oversaw end-of-night financial processes, including till balancing and safe reconciliation, ensuring accuracy and accountability.
- Maintained bar infrastructure, including cleaning and proper handling of beer line systems, to uphold hygiene and quality standards.
- Delivered attentive and responsive service, building rapport with guests and fostering a positive community atmosphere.
Bar Supervisor
Naked For Satan
02.2015 - 03.2018
- As above
- Oversaw inventory management, including stock control, accurate stocktakes, and timely ordering to ensure consistent supply and minimise waste.
Assistant Venue Manager/Venue Manager
Sandhill Road Group Pty. Ltd.
05.2012 - 01.2015
- Collaborated with multiple venues across the Richmond precinct, often stepping into acting venue manager roles to ensure operational continuity and high standards across sites.
- Oversaw daily bar operations, including opening and closing procedures, staff supervision, and end-of-day reconciliations.
- Developed cocktail and wine lists tailored to venue clientele and seasonal offerings, balancing creativity with profitability.
- Managed key financial metrics, including gross profit margins, staff wage percentages, wastage, and cost controls to meet business targets.
- Handled end-to-end responsibilities for inventory control, ordering, rostering, pricing strategies, weekly sales forecasting, and monthly profit and loss reporting.
- Led all aspects of staff management, including recruiting, training, and supervising teams of 15+ staff across three bars and a bistro during peak shifts.
- Coordinated private functions for up to 200 guests—responding to enquiries, preparing package deals, managing bookings, and liaising with kitchen and bar teams to meet client expectations.
- Partnered closely with security personnel to maintain a safe, inclusive, and enjoyable environment for over 200 patrons, both inside and outside the venue during peak event times.
- Engaged in proactive community safety initiatives by coordinating with neighbouring bars to address emerging issues and share real-time information about high-risk individuals.
- Represented the venue at Yarra Council Liquor Forums, staying informed on regulatory updates, safety concerns, and community initiatives affecting the local hospitality industry.
Education
Bachelor of Paramedicine -
Victoria University
St. Albans, Victoria01.2023
Bachelor of Arts (B.A.) - Behavioural Studies & International Studies
Monash University
Caulfield, Victoria01.2009
Skills
- Strong Communication Skills
- Attention to Detail
- Empathy and Compassion
- Ability to Manage a Team
- Ability to Work Well as a Team or Individually
- Conflict Resolution and De-escalation
- Adaptability in Unpredictable Situations
- Efficient Time Management
- Situational Awareness and Risk Management
- Strong Customer/Patient Centred Service Ethic
Certification
- First Intervention Certificate III in Non-Emergency Patient Transport, HLT31115, 2021
- Current Drivers Licence
- Current Working With Children Check (Volunteer)
- Police Check Completed 2023-05-16
Timeline
Duty Manager
Stomping Ground Brewery & Beerhall
06.2023 - 08.2023
Patient Transport Officer
National Patient Transport Pty Ltd
08.2018 - Current
Bar Supervisor
Naked For Satan
02.2015 - 03.2018
Assistant Venue Manager/Venue Manager
Sandhill Road Group Pty. Ltd.
05.2012 - 01.2015
Bachelor of Arts (B.A.) - Behavioural Studies & International Studies
Monash University
Bachelor of Paramedicine -
Victoria University
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