Thomas Tschui
Palm Beach,QLD
Summary
Senior operations leader with over 25 years’ experience managing large-scale, high-pressure hospitality and service operations, including 10 years as owner-operator of a complex, high-volume venue. Proven capability in end-to-end operational management, P&L accountability, workforce leadership, contractor coordination, and regulatory compliance across 7-day operations. Highly resilient and accustomed to extended hours, sustained operational pressure, and critical decision-making, while maintaining service standards, safety, and team engagement. Strong client and stakeholder manager with a commercial, accountability-driven mindset. Actively seeking to transition into remote / FIFO integrated services operations.
Overview
25
25
years of professional experience
Work History
Owner & Operator
The Stone Hotel
Fitzroy, Australia
01.2015 - 01.2025
- Owned and operated a high-volume hospitality business with complexity comparable to a small service contract, holding full accountability for financial performance, staffing, compliance, and customer experience.
- Directed end-to-end daily operations, including food & beverage, cleaning standards, maintenance coordination, and customer-facing services.
- Maintained full P&L responsibility, overseeing budgets, cost control, supplier contracts, cash flow, and capital expenditure.
- Led teams across 7-day operations, regularly working extended hours during peak trade, major events, refurbishments, and staffing shortages while maintaining service and compliance standards.
- Managed contractors and trades for major refurbishments and infrastructure upgrades, ensuring work was delivered safely, on time, and within budget.
- Oversaw regulatory compliance, including licensing, food safety, WHS, and operational risk controls.
- Built and maintained strong stakeholder relationships with landlords, suppliers, council representatives, sponsors, and community partners.
- Planned and delivered large-scale events, managing staffing, logistics, crowd flow, and operational risk.
- Successfully navigated planning approvals and permits for a rooftop extension, demonstrating governance and compliance capability.
- Built a stable leadership team, reducing staff turnover through training, clear expectations, and positive workplace culture.
- Successfully exited the business following a sale to overseas investors.
Senior Venue Manager
Multiple Large-Scale Venues Across Australia
, Australia
01.2000 - 01.2015
- Held senior operational leadership roles across some of Australia’s busiest pubs, managing large teams, high-turnover environments, and complex service operations.
- Oversaw day-to-day operations of high-volume venues with multiple service areas.
- Managed recruitment, rostering, training, performance management, and workforce planning.
- Implemented operational systems and procedures for newly acquired or redeveloped venues.
- Ensured compliance with health, safety, and licensing requirements.
- Delivered strong financial outcomes through cost control, supplier negotiation, and operational efficiencies.
- Worked closely with owners and senior stakeholders to meet commercial and service KPIs.
- Maintained service quality during peak demand periods and major events.
- (The Prince – St Kilda | Transport Hotel – Melbourne | Beach Hotel – Byron Bay)
Skills
- End-to-End Operations Management
- P&L Accountability & Budget Control
- Workforce Leadership & Succession Planning
- Client & Stakeholder Relationship Management
- Catering, Cleaning & Accommodation-Style Services
- Safety, Compliance & Risk Management
- Contractor & Supplier Management
- Continuous Improvement & Operational Planning
- High-Pressure, Extended-Hours Operations
- Team Culture, Engagement & Retention
Accomplishments
- Increased customer footfall by 30% through operational improvements and community engagement.
- Improved profitability through cost control, supplier renegotiation, and workforce optimisation.
- Reduced staff turnover by building a strong, accountable leadership culture.
- Delivered major refurbishments and operational upgrades without disrupting live operations.
- Built long-term stakeholder relationships supporting sustained business growth.
Additional Information
Highly accustomed to long hours, extended operational periods, and high-responsibility roles., Calm, professional decision-maker under pressure., Comfortable working in remote, roster-based, or FIFO environments., Available for regional travel and site-based leadership roles.
Safety And Compliance
Strong commitment to safe systems of work and regulatory compliance., Experience enforcing workplace safety standards, food safety requirements, and operational risk controls., Comfortable leading teams in environments requiring clear procedures, accountability, and fatigue awareness., Willing and able to complete all required FIFO medicals, inductions, and safety training (Standard 11, Coal Board Medical, Silica Medical, etc.).
Personal Information
- Available: Available for required medicals & inductions
- Driving License: Manual Driver’s Licence
Timeline
Owner & Operator
The Stone Hotel
01.2015 - 01.2025
Senior Venue Manager
Multiple Large-Scale Venues Across Australia
01.2000 - 01.2015