Thomas Van Toledo
Fairfield,VIC
Summary
Diligent customer service professional successful at satisfying different types of customers with a different range of needs through creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warehouse Storeman
Homewares Department
01.2023 - Current
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- I have successfully contributed to a diverse work environment, collaborating with individuals from more than 7 different language-speaking countries. Through effective adaptation and integration, I have solidified my position as an integral member of their team.
Customer Service Associate
Oasis
04.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Aerospace Engineering
RMIT University
Melbourne, VIC10.2026
High School Diploma -
Ivanhoe Grammar School
Ivanhoe, VIC11.2022
Skills
- Customer Satisfaction
- Warehouse Organization
- Store Planning and Display Design
- Excellent interpersonal abilities
- Exceptional adaptability
- General Housekeeping
Certification
- Forklift License
- Teacher of swimming and water saftey
- Working with children's check
Timeline
Warehouse Storeman
Homewares Department
01.2023 - Current
Customer Service Associate
Oasis
04.2021 - 01.2023
Bachelor of Science - Aerospace Engineering
RMIT University
High School Diploma -
Ivanhoe Grammar School
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