Thomas Walker
Warrnambool,Vic
Overview
17
17
years of professional experience
1
1
Certification
Work History
Duty Manager
Frolic Lane
01.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers and suppliers to increase loyalty, trust and satisfaction.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Bar/Bistro Supervisor
Warrnambool Bowls Club
10.2022 - 01.2024
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Supervised, supported, scheduled and assigned daily work to bistro team members.
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
- Maintained compliance with health, safety, sanitation and alcohol awareness standards.
- Assisted in menu development, incorporating customer feedback and staying current on culinary trends.
- Coordinated events at the bistro, overseeing logistics and ensuring excellent guest experiences from start to finish.
FoH Assistant Manager
Midcity Hotel/Elements Restaurant
02.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered table service to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strong working relationships with staff, fostering a positive work environment.
Bar Supervisor
Woolsthorpe Hotel
01.2020 - 02.2021
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Checked ID cards and verified bar guests were of legal age.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
Assistant Manager
Liquorland
04.2014 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Australian Defence Force
01.2008 - 01.2015
- Served 7 years with the Australian Defence Force, 6 years with 7 RAR (Regular Army) and 1 year with 10-27 RSAR (Reserve Army)
Education
Bachelor of Animal Science - Animal Handling and Husbandry, Behaviour, Welfare and Ethics, Companion Animals and Equine Studies, Genes and Inheritance, Wildlife Management and Ecology
University of Adelaide
Adelaide, SA11.2018
Completed VCE -
01.2006
Skills
- Calm demeanour
- Communication
- Customer focus
- Organisation
- Problem solving
- Quality focus
- Teamwork
- Creating positive change
- Appreciation of diversity
- Selling ideas and solutions
- Action oriented
- Adaptability
Othercompetencies
- Experienced in creating positive change in a competitive environment
- Deep appreciation of diversity and group dynamics
- Proven skills in selling ideas and solutions
- Action oriented team player with a positive attitude
- Ability to adapt quickly to new roles and changes in the industry
Certification
- Responsible Service of Gaming, 2023
- Responsible Service of Alcohol, 2014
- CPR/First Aid
- Medium Rigid Driver License
Educationandlicense
- Bachelor of Animal Science, 01/01/13, 12/31/18, Deferred
- Victorian Certificate of Education, 01/01/01, 12/31/06
Workcompetencies
- Calm demeanour
- Communication
- Customer focus
- Organisation
- Problem solving
- Quality focus
- Teamwork
References
- Josh D’Cruz, General Manager, Frolic Lane, Warrnambool, VIC, 0434 577 412
- Tim Smithyman, General Manager, Warrnambool Bowls Club, Warrnambool, VIC, 0407 168 280
Timeline
Duty Manager
Frolic Lane
01.2024 - Current
Bar/Bistro Supervisor
Warrnambool Bowls Club
10.2022 - 01.2024
FoH Assistant Manager
Midcity Hotel/Elements Restaurant
02.2021 - 10.2022
Bar Supervisor
Woolsthorpe Hotel
01.2020 - 02.2021
Assistant Manager
Liquorland
04.2014 - 01.2020
Australian Defence Force
01.2008 - 01.2015
Bachelor of Animal Science - Animal Handling and Husbandry, Behaviour, Welfare and Ethics, Companion Animals and Equine Studies, Genes and Inheritance, Wildlife Management and Ecology
University of Adelaide
Completed VCE -
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