Thomas Woods
Clyde North,Australia
Summary
I am an experienced Diesel Mechanic, Product Support Manager, and Technical Trainer with over 30 years of extensive industry experience. Known for being highly organized and self-motivated, I bring a strong attention to detail and a commitment to excellence in every task I undertake.
Overview
31
31
years of professional experience
Work History
Technical Training Manager
Kidde Global Solutions Australia and New Zealand
06.2024 - Current
- Develop technical documentation for KGS’s Aritech, TECOM, and UltraSync Access and Intrusion products, including installation manuals, quick programming guides, user guides, and administration manuals.
- Create background help files for web-based user interfaces.
- Design and produce online learning content tailored for Installation Technicians and Technical Support staff at KGS and its distribution partners.
- Attended DAS Installation Technical Training courses.
- Finalised manuals for the new release TECOM Discovery control panel release.
National Technical Support Manager
Construction Equipment Australia
08.2021 - 06.2024
- Provide technical training, as well as technical, parts, and sales support to company personnel and customers across Australia and New Zealand for a range of OEMs.
- Manage Technical related enquiries for CEA and its customers.
- Main liaison for Warranty and further technical advice from OEM factories to CEA and its customers.
- Built up the Service Technician’s and Part Staff’s knowledge and awareness of these products in CEA through current Technical Training.
- Managed the process to reinstate the maintenance facility for Subsite Electronics in Brisbane.
Technical Trainer
William Adams Caterpillar
04.2020 - 07.2021
- Planned and delivered Technical Training for maintenance staff and apprentices for both Construction and Mining machines and systems for Caterpillar product.
- Liaise with all levels of business to tailor Technical Training sessions to meet business needs.
- Delivered companywide training on the new Caterpillar Service Information System (SIS2.0) computer system.
- Coached and mentored two top apprentices from William Adams to compete in the Caterpillar Dealer Top Apprentice Competitions.
Technical Trainer
Gough Cat / Terra Cat – Caterpillar
08.2016 - 03.2020
- Reinstated Technical Training and Assessment to the dealership.
- Plan, build, test and deliver technical training to Caterpillar Technicians and apprentices throughout New Zealand.
- Brought quality technical training back to the dealership and appointed contract technical trainers to train the dealership.
- Coached and mentored a Gough Cat Apprentice to win the 2018 Dealer Top Apprentice Program.
Technical Trainer
Hastings Deering Australia Ltd.
02.2010 - 07.2016
- Delivered Caterpillar apprentice and post trade technical training to both dealer and key customer apprentices and technicians throughout Queensland, Northern Territory and Papua New Guinea.
- Responsible for developing and formatting training packages for Validation and compliance within the Registered Training Organisation.
- Was involved in a company-wide Business Transformation Program involving the implementation of a new ERP computer system.
- Trained in various locations which involved Construction and Mining customer’s sites on Caterpillar New product Introductions.
Technical Trainer
Caterpillar Institute Victoria Tasmania Pty Ltd
11.2007 - 01.2010
- Delivered Caterpillar apprentice technical training on Heavy Vehicle Mobile Earth Moving, On-Highway Truck and Automotive Air Conditioning.
- Travel throughout Victoria, Tasmania, and Queensland to train and perform Apprentice logbook audits and consultations.
- Finalised my Training and Assessment qualifications whilst on the job.
- Delivered Post trade training on Cat Paving product.
Ground Support Equipment Fitter
Royal Australian Airforce
05.1994 - 11.2007
- Carried out services, repairs, modifications, and field repair on all Defence vehicles, mobile and stationary equipment.
- Supervised up to eleven apprentices and tradespeople both in workshop and in the field environments.
- Was the only Ground Support Equipment Fitter for Number 1 Squadron servicing ground support equipment for F111 aircraft for a period of 9 months.
- Defence Service Award-Australian Defence Medal for service in the Royal Australian Air Force.
Education
Certificate III Automotive Heavy Vehicle Mechanic -
Army Logistics Training Centre
01.1997
Certificate III Frontline Business Management -
Royal Australian Airforce
01.2008
Certificate II Automotive Air Conditioning -
Caterpillar Institute Vic Tas Pty ltd
01.2010
Certificate IV Training and Assessment - TAE
Carson Australasia Pty Ltd
01.2012
Skills
- Team leadership
- Mentoring
- Coaching
- Facilitation
- Staff development
- Engineering
- Troubleshooting
- Diagnostics
- Reliability and maintenance management
- In-field technical support
- Training and assessment
- Hands-on training
- Consultation
- Training needs analysis
- Business process improvement
- Operations management
- Continuous improvement
- Multi-tasking
- Product support
- Customer support
- Time management
- Problem-solving
- Negotiation
Certificates Awards Qualifications
- Victorian Open Car Driver License
- LF Forklift Truck License Victorian
- Working With Children Check
- Current Australian Passport
- Defence Service Award-Australian
References
Available upon request
Timeline
Technical Training Manager
Kidde Global Solutions Australia and New Zealand
06.2024 - Current
National Technical Support Manager
Construction Equipment Australia
08.2021 - 06.2024
Technical Trainer
William Adams Caterpillar
04.2020 - 07.2021
Technical Trainer
Gough Cat / Terra Cat – Caterpillar
08.2016 - 03.2020
Technical Trainer
Hastings Deering Australia Ltd.
02.2010 - 07.2016
Technical Trainer
Caterpillar Institute Victoria Tasmania Pty Ltd
11.2007 - 01.2010
Ground Support Equipment Fitter
Royal Australian Airforce
05.1994 - 11.2007
Certificate III Automotive Heavy Vehicle Mechanic -
Army Logistics Training Centre
Certificate III Frontline Business Management -
Royal Australian Airforce
Certificate II Automotive Air Conditioning -
Caterpillar Institute Vic Tas Pty ltd
Certificate IV Training and Assessment - TAE
Carson Australasia Pty Ltd
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