Thomas Yates
Food And Beverage Supervisor
Gold Coast
Summary
Dynamic Food and Beverage Supervisor at The Star Gold Coast, recognized for enhancing customer satisfaction and driving sales through effective staff training and KPI analysis. Proven expertise in inventory control and complaint resolution, fostering a high-performing team environment while maintaining compliance with health standards.
Developed critical leadership and strategic planning skills in high-paced environment. Specialized in team management, menu development, and budget oversight. Seeking to transition into new field where these skills can drive operational success and innovation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
The Star Gold Coast
06.2024 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Promoted After 3 months due to perfromance and leadership ability.
- Managed floor opperations, assigned breaks, oversee team performance.
- Tracked KPIs, inputted financial data into break sheets, and internal systems.
- Monitored and ordered stock, maintainted inventroy levels
- Assisted in roster planning and filled last-minute shift needs.
- Resolved customer complaints, answered calls, and handled cash
Barista/Wait Staff Member
Cafe 7
11.2023 - 06.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Fast Food Crew Trainer
McDonald's Harbour Town
10.2023 - 06.2024
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Increased upselling success, carefully explaining menu specials and promotions to customers.
- Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Ensured compliance with all company policies and procedures, conducting periodic audits.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Reduced waste and costs by efficiently managing inventory levels and monitoring food expiration dates.
Retail Assistant
Fruit on Grice Ave
04.2023 - 11.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Business Diploma - Business
Barrington College
Gold Coast 04.2001 -
Saint Stephens College
Gold Coast01-2023
Skills
Staff Training and Development
Rostering & Schedule Coordination
KPI & Data Analysis
Microsoft Excel / Google Sheets
Stock Ordering & Inventory Control
Colfict Resolutions & Complaint Handling
Time Management and Multitasking
Financial Data Entry & Reports
Customer Service & Communication
Business correspondence management
Certification
Diploma Business
Timeline
Food and Beverage Supervisor
The Star Gold Coast
06.2024 - Current
Barista/Wait Staff Member
Cafe 7
11.2023 - 06.2024
Fast Food Crew Trainer
McDonald's Harbour Town
10.2023 - 06.2024
Diploma Business
06-2023
Retail Assistant
Fruit on Grice Ave
04.2023 - 11.2023
Business Diploma - Business
Barrington College
04.2001 -
Saint Stephens College
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