Thomas Dinh
St Albans
Summary
Highly motivated Sales Assistant with a relevant background in retail and customer service. Strengths in communication, problem-solving, and relationship-building that drive sales growth. Notable success in a previous role includes contributing to increased revenue through effective product promotion and upselling. Proven ability to manage tasks efficiently and deliver exceptional customer service.
Overview
3
3
years of professional experience
Work History
Cashier
CTC Tobacconist
Melbourne, VIC
10.2024 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling.
- Assisted customers with product inquiries, enhancing the overall shopping experience.
- Maintained a clean and organized checkout area to promote operational efficiency.
- Resolved customer complaints promptly, fostering a positive store environment.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged, and displayed merchandise as required.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
SALE ASSISTANT
SHINHAN FINANCE VIET NAM
Viet Nam
08.2022 - 12.2023
- Assisting customers with monthly loan instalments.
- Provided customer service by answering questions, resolving problems, and responding to complaints promptly.
- Executed daily administrative tasks, ensuring smooth operations within the sales department.
- Completing daily reports on team performance metrics such as the number of loans disbursed, the number of customers reached by the company's services, and progress towards daily, weekly, and monthly targets.
- Increased sales by building strong customer relationships and providing excellent service.
- Analyzed customer feedback data to identify areas of improvement within the brand's services.
Education
MASTER OF BUSINESS ANALYTICS - Business Analytics
DEAKIN UNIVERSITY
Melbourne, VIC10-2026
BACHELOR OF BANKING FINANCE - Banking And Finance
THUONG MAI UNIVERSITY
Viet Nam01.2024
Skills
- Team support and assistance
- Multitasking
- Inside and outside sales
- Complex Problem-Solving
- Sales expertise
- Client relations
- Customer service
- Customer assistance
- Time management skills
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Used Microsoft Excel to develop inventory, reports, and performance tracking spreadsheets.
- Supervised a team of 5 staff members.
- Resolved product issue through consumer feedback.
- Trained and mentored employees.
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Cashier
CTC Tobacconist
10.2024 - Current
SALE ASSISTANT
SHINHAN FINANCE VIET NAM
08.2022 - 12.2023
MASTER OF BUSINESS ANALYTICS - Business Analytics
DEAKIN UNIVERSITY
BACHELOR OF BANKING FINANCE - Banking And Finance
THUONG MAI UNIVERSITY