Thomas Jee Hien Thai
Truganina,VIC
Summary
Self-motivated Customer Support Engineer with a background in equipment installation and repairing products onsite. A quadrilingual employee with over 14 years of delivering excellent equipment installation, support and repairs.
Overview
14
14
years of professional experience
Work History
Customer Support Engineer
Robotic Automation P/L
04.2013 - Current
- Provided technical support, service, complete repairs for Yaskawa industrial robots and Robopac wrapping machines to manufacturer's standard.
- Installed, configured and commissioned robot cells.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Senior Robotics Engineer
Yaskawa Electric Malaysia
01.2010 - 03.2013
- Provided technical support for arc welding and spot welding robots for major automotive companies' manufacturing lines.
- Installed and commissioned robot cells.
- Prepared training documents and provided robot training for customers.
- Provided service and repairs of Yaskawa robots to manufacturer's standard.
Education
Bachelor of Engineering - Electronics And Control Systems
Liverpool John Moores University
Liverpool, England12.2009
Advanced Diploma - Electronic Engineering
Tunku Abdul Rahman College
Malaysia05.2009
Diploma - Mechatronics
Tunku Abdul Rahman College
Malaysia05.2007
Skills
- Excellent analytical, interpersonal and communication skills with a passion for customer service
- Proven mechanical/electrical and problem solving skills
- Have the ability to problem solve, troubleshoot and repair complex installations
Timeline
Customer Support Engineer
Robotic Automation P/L
04.2013 - Current
Senior Robotics Engineer
Yaskawa Electric Malaysia
01.2010 - 03.2013
Bachelor of Engineering - Electronics And Control Systems
Liverpool John Moores University
Advanced Diploma - Electronic Engineering
Tunku Abdul Rahman College
Diploma - Mechatronics
Tunku Abdul Rahman College
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