Thomas Yu
Docklands,VIC
Summary
Dynamic and sales-driven retail professional with a strong passion for luxury fashion and a proven ability to engage customers, drive sales, and create an exceptional shopping experience. Experienced in providing tailored recommendations, upselling premium products, and maintaining a high level of product knowledge. Fluent in English and Chinese, with a deep understanding of fashion trends and brand aesthetics. Seeking a part-time Sales Associate role in a luxury retail environment to combine my sales expertise with my enthusiasm for high-end fashion.
Overview
2
2
years of professional experience
Work History
Team Member / Customer Service Assisstant
Coles Supermarkets
12.2021 - 01.2024
- Delivered top-tier customer service, ensuring a seamless and enjoyable shopping experience
- Assisted customers with product selection, demonstrating a keen eye for fashion and brand alignment
- Maintained an impeccable store layout, ensuring high visual merchandising standards
- Managed transactions and refunds with accuracy, handling high-value purchases with professionalism
- Cultivated strong customer relationships, increasing return visits and overall satisfaction
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Bachelor of Industrial Design -
RMIT University
07-2025
Skills
- Exceptional Sales & Upselling Ability
- Luxury Fashion Knowledge
- Customer Engagement & Relationship Building
- Professional Presentation & Styling Advice
- POS & Cash Handling Experience
- Multilingual Communication
- Team Collaboration & Adaptability
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Japanese
Professional Working
Timeline
Team Member / Customer Service Assisstant
Coles Supermarkets
12.2021 - 01.2024
Bachelor of Industrial Design -
RMIT University
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