Thommas Wells-Elliott
Secret Harbour
Summary
Dynamic and passionate professional with a proven track record in the hospitality and sales sectors. Looking to branch out and begin an impassioned and fulfilling career in support work. A compassionate individual with experience supporting both, the elderly and ill with in-home-care. Excelled in previous workplaces, enhancing customer satisfaction through exceptional communication and conflict mediation skills. Those of which, are easily transferable and will allow me to work one-on-one with clients in both a comforting and pragmatic climate.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar/Food and Beverage Waiter
Ostro Eatery
11.2021 - 12.2024
- Prepared hot coffee and tea according to customer requests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Proactively addressed potential customer complaints, resulting in higher levels of overall satisfaction and reduced escalation issues.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Demonstrated strong multitasking skills by efficiently managing multiple tables during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Jewelry Sales Representative
Lush Baubles
07.2018 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Completed store/Stand opening and closing procedures as per company guidelines.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Replenished merchandise from inventory during downtime when stock became low.
- Supported loss prevention goals by monitoring shopper behavior.
Aged Care Volunteer
Bethany Waters Aged Care
01.2016 - 10.2016
- Maintained clean, neat and operational facilities to serve program needs.
- Supported staff with clerical work and other office tasks.
- Freed full-time employees up for more critical work by completing clerical tasks and office work.
- Completed garden duties for residence.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Barista
The Coffee Club
03.2022 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Wait/Bar Staff Member
Lone Star
01.2018 - 01.2019
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Mixed unique and interesting cocktails for customers, including bar specials.
2018 HGT Youth Skills Showcase F&B Team Member
Hospitality Group Training Western Australia
07.2018 - 07.2018
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Resolved issues quickly to maintain productivity goals.
- Continuously checked products for quality assurance according to strict guidelines.
Education
Certificate IV - Hospitality
South Metropolitan TAFE
Bentley, WA07.2019
Certificate II - Hospitality
South Metropolitan TAFE
Bentley, WA12.2017
Western Australian Certificate of Education -
Rockingham Montessori School
Rockingham, WA11.2017
Skills
- Adaptive and Creative
- Conflict Mediation
- Compassionate care
- Strong negotiation skills
- Appointment scheduling
- Exceptional communication
- Goal-oriented mindset
- Food Preparation and Safety
- New Hire Training
- POS System Operations
- Sales Expertise
- Excellent Memory
- Safe Food Handling Practices
- Coffee and Tea Expertise
- Foam Art
References
Matthew Watt
Ex-Vice Chairman, Rockingham Montesorri School - Vice Chairman On The RMS Board
Co-Owner Lush Baubles
(041) 140-1425
Matthew.Watt@gmail.com
Losana Latu
Previous Manager At Lonestar Ribhouse Cockburn
(041) 307-7523
Losanalatu@hotmail.com
Certification
statement of attainment in;
Use hygienic practices for food safety
Participation in safe food handling practices
Food safety supervision - Australian Institute of Accreditation
Responsible service of Alcohol - training accreditation council WA
Certificate of Appreciation - Hospitality Group training Western Australia
Mark Mcgowan Year 12 Graduation Award - Montesorri School Rockingham
Certificate of Acknowledgement - KIC Education Partnership award
Timeline
Barista
The Coffee Club
03.2022 - 08.2023
Bar/Food and Beverage Waiter
Ostro Eatery
11.2021 - 12.2024
Jewelry Sales Representative
Lush Baubles
07.2018 - Current
2018 HGT Youth Skills Showcase F&B Team Member
Hospitality Group Training Western Australia
07.2018 - 07.2018
Wait/Bar Staff Member
Lone Star
01.2018 - 01.2019
Aged Care Volunteer
Bethany Waters Aged Care
01.2016 - 10.2016
Certificate IV - Hospitality
South Metropolitan TAFE
Certificate II - Hospitality
South Metropolitan TAFE
Western Australian Certificate of Education -
Rockingham Montessori School
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