Shaun Thomson

Company Overview: Pandani Consulting was started in June 2024 with a vision to create a consultancy that has a commitment to people and the environment and an identity that is linked to Tasmania. Pandani Consulting provides a high standard and comprehensive project and technology management consulting services and solutions directly to businesses to reduce unnecessary overheads and costs and pass this saving on to clients

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Project manager of the Credit Program of Work that focuses on business process improvement across the credit and hardship support teams.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Developed a strategy, in consultation with key stakeholders, for the improvement of accounts with overdue credit and translating this into a technical rollout plan.
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Senior Project Manager engaged to deliver a program of work relating to three separate streams of work: The rollout of a state-wide enterprise billing solution; Compliance relating to funding sources and; The transition from paper-based to online claiming with Services Australia

• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

• Project Management Consultant working with GMC Advisors in delivering successful projects for their customers across a range of different industries

Project Manager for the design, development and deployment of software used by TasNetworks across Tasmania as part of their customer service delivery and operations sector

• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Negotiated and managed third-party contracts related to project deliverables.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.

• Project Manager for the re-design and deployment of a web application for Tas e-Travel, a service used to manage the risk of COVID-19 from travellers entering Tasmanian borders
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Proved successful working within tight deadlines and a fast-paced environment.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• The development included a customer facing front-end interface used by inbound travellers and a versatile back-end system for the analysis and reporting of travellers used across Tasmania state agencies to manage and reduce the risk of COVID-19 to the state of Tasmania

Lead Project Manager for the initiation of the Ambulance Tasmania Helicopter Emergency Response Service (HEMS). This included consolidation of the current emergency helicopter services to undertake both search and rescue and medical missions and to establish a responsive helicopter aeromedical retrieval service that can deliver specialist services to patients quickly, regardless of where they are located, and transport patients directly to the hospital that best meets their clinical needs

• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Provided detailed project status updates to stakeholders and executive management.

Project Manager as part of the Business Technology Transformation team for ARQ Group. This project involved the analysis, planning, design, execution, monitoring and successful completion of an office relocation for the Melbourne IT/ARQ Group, based in Sydney and Melbourne

• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Project Manager/Business Analyst to develop separate business cases to support a project for the internal implementation of JIRA service desk and software development tools, SQL Reporting server and a front-end reporting tool for the management of an in-house developed system

• Developed comprehensive project plans with clear timelines, milestones, and budget requirements.
• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives.
• Prepared detailed reports on project requirements for stakeholders, ensuring transparency and alignment with objectives.

Manager of IT and Business Systems for Sustainable Timbers reporting to the CFO. Responsible for overseeing and managing the program of work relating to 3 teams, including : Information Communication Technology Team; Software Development Team and; Information Management Team

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed detailed plans based on broad guidance and direction.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

Leader of the Technology Infrastructure Team reporting to the Manager of IT and Business Systems. Responsible for the leadership of the IT infrastructure team in achieving project goals and providing IT services to the organisation with the goal of maintaining a high level of user satisfaction and to successfully implement upgrades and changes with minimal business interruption

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Senior consultant providing professional analysis and project services as a systems and solution architect, predominantly in email system design, implementation, management and troubleshooting.

• Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
• Evaluated clients' needs and created plan of action to provide solutions.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.

Senior system engineer responsible for the day to day operation of the university mail system. This included regular monitoring and maintenance of the system as well as providing high level technical support to other technicians in regards to the internal email system

• Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
• Optimized system performance by identifying and resolving complex technical issues.
• Developed comprehensive disaster recovery plans to minimize downtime in the event of a crisis.
• Performed root cause analysis to provide resolutions for production issues.

Technical Engineer responsible for country-wide overall technical implementation, maintenance and support of one of EOH's largest clients specialising in building supply brands owned by an international retail holding company. Key elements of this role included the maintenance, implementation and upgrade of the entire server, software and networking infrastructure with a specialisation in the Novell and networking infrastructure

• Performed scheduled service work, installations, testing and repairs.
• Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
• Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
• Improved system performance by troubleshooting and resolving complex technical issues.
• Maintained service schedule for software and hardware.

Responsible for high-level technical and database management implementation, configuration, maintenance and support for customers in relation to an internally developed and owned financial management software package