Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Thoufiya Shaik

Truganina,VIC

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

DNA Recruitment
  • Customer service
  • Customer interaction
  • Communication skills
  • Quick thinking
  • Collaborative with team members
  • Recording Information on handheld devices
  • Working well under pressure
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Picker Packer

Woolworths CFC
09.2024 - 12.2024
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.

Console Operator

DMART
02.2021 - 01.2023
  • Customer service, Money handling, restocking of shelves and fridges
  • Ensuring employees maintain company's protocols
  • Assisting customers through phone calls
  • Maintain clean and orderly checkout areas and complete other general cleaning duties
  • Count money at the beginning and end of the shift to ensure there is adequate change
  • Greet customers entering establishments

Education

Networking And Cloud Technologies - Information Technology

Deakin University
Melbourne, VIC

Skills

  • Active listening
  • Critical thinking
  • Data entry
  • Customer service

Accomplishments

  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.

Languages

English
Professional Working
Telugu
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Picker Packer

Woolworths CFC
09.2024 - 12.2024

Console Operator

DMART
02.2021 - 01.2023

Customer Service Representative

DNA Recruitment

Networking And Cloud Technologies - Information Technology

Deakin University

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Thoufiya Shaik