Thoufiya Shaik
Truganina,VIC
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
DNA Recruitment
Melbourne, VIC, Australia
- Customer service
- Customer interaction
- Communication skills
- Quick thinking
- Collaborative with team members
- Recording Information on handheld devices
- Working well under pressure
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Picker Packer
Woolworths CFC
Notting Hill, Australia
09.2024 - 12.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Console Operator
DMART
India
02.2021 - 01.2023
- Customer service, Money handling, restocking of shelves and fridges
- Ensuring employees maintain company's protocols
- Assisting customers through phone calls
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Count money at the beginning and end of the shift to ensure there is adequate change
- Greet customers entering establishments
Education
Networking And Cloud Technologies - Information Technology
Deakin University
Melbourne, VICSkills
- Active listening
- Critical thinking
- Data entry
- Customer service
Accomplishments
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
Languages
English
Professional Working
Telugu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Picker Packer
Woolworths CFC
09.2024 - 12.2024
Console Operator
DMART
02.2021 - 01.2023
Customer Service Representative
DNA Recruitment
Networking And Cloud Technologies - Information Technology
Deakin University