Thowa Whap
MABUIAG ISLAND
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
DIVISIONAL MANAGER - Division 4
Torres Strait Island Regional Council
Australian Bureau of Statistics - Mabuiag Community
08.2006
- Undertook extensive home visits to collate data from households for Census.
CDEP Manager
Mabuiag Island Community Council
01.1999
- Payroll, overseeing the CDEP operations, CDEP budget, planning projects, planning meetings with CDEP workers, and attending meetings with TSRA.
Housing Officer
Torres Strait Island Regional Council
02.2015 - Current
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness [Number]%.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Managed the eviction process when necessary, adhering to legal requirements and ensuring fair treatment of all parties involved.
- Managed rent collection to minimize outstanding balances and maintain financial stability.
- Developed strong relationships with local agencies for assistance in resolving tenant issues or disputes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
HOUSING OFFICER
Mabuiag Island Community Council
01.2000 - 01.2009
- Introduced a repayment plan system to reduce rent arrears
- Introduced a new rental system based on total construction of a new dwelling over 30 years
- Actively participated & convened quarterly tenant meetings
- Introduced an incentive program for tenants
- Assisted tenants with logging faults to Call Center
- Assisted with housing budget
- Reported to Council at council meetings.
Housing Resource Worker
Island Co-ordinating Council
- 12.2007
- Responsible for providing resources to housing officers on various communities
- Conducted spot checks on rental model policies and procedures
- Distributed resources to meet housing standards and expectations.
Education
No Degree - Cert IV in Community Services ( Housing )
TAFE Queensland
Cairns, QLD02.2021
No Degree - Certificate IV in Social Housing
Tropical North Queensland Institue of TAFE
Thursday Island, QLD11.2008
Skills
- Staff Training and Development
- Operations Management
- Cross-functional Team Coordination
- Organizational Development
Resume
- 04/01/10 - 07/27/12, Torres Strait Island Regional Council, DIVISIONAL MANAGER - Division 4
- 2008 - 2011/12, TSIRC, Community Forum Member - Div 4
- 2000 - 2009, Mabuiag Island Community Council, HOUSING OFFICER, Introduced a repayment plan system to reduce rent arrears., Introduced a new rental system based on total construction of a new dwelling over 30 years., Actively participated & convened quarterly tenant meetings., Introduced an incentive program for tenants., Assisting tenants to log faults to Call Center., Assisting with housing budget., Reporting to Council at council meetings.
- 02/01/08 - 11/30/08, T.I TAFE - Cert IV in Social Housing
- 08/01/07 - 12/31/07, Island Co-ordinating Council, Housing Resource Worker, Providing resources to housing officers on various communities., Conducting spot checks on rental model policies and procedures., Distributing resources to meet housing standards and expectations.
- 08/01/06, Australian Bureau of Statistics, Mabuiag Community, Undertook extensive home visits to collate data from households for Census.
- 11/29/01, TNQI of TAFE - Cairns - Cert IV in Community Services (Community Housing Work)
- 1999, Mabuiag Island Community Council, CDEP Manager, Payroll, Overseeing the CDEP operations, CDEP budget, planning projects, planning meetings with CDEP workers and attending meetings with TSRA.
- 1997 - 1999, Elected Deputy Chairman
- 1997, TAFE - Cert 1 in Community Recreation
- 04/01/96 - 06/30/96, Finance and administration Training - Minniecon & Burke P/L Consultants in Management and Training services.
- 1994 - 1996, Elected Councilor
- 1992, Certificate of General studies (ATSI)
- 1992/1993, Mabuiag Island Community Council, Employment
- 1986 - 1987, Senior Certificate - Thursday Island State High School
- 1983 - 1985, Junior Certificate - Thursday Island State High School
Hobbies and Interests
- Landscaping
- Genealogy
- Singing church hymns & Island songs
- Poetry
- Fishing
- Undertaking small business activity
- Gardening
- Playing sports
- Engaging in recreational activities
Timeline
Housing Officer
Torres Strait Island Regional Council
02.2015 - Current
Australian Bureau of Statistics - Mabuiag Community
08.2006
HOUSING OFFICER
Mabuiag Island Community Council
01.2000 - 01.2009
CDEP Manager
Mabuiag Island Community Council
01.1999
DIVISIONAL MANAGER - Division 4
Torres Strait Island Regional Council
Housing Resource Worker
Island Co-ordinating Council
- 12.2007
No Degree - Cert IV in Community Services ( Housing )
TAFE Queensland
No Degree - Certificate IV in Social Housing
Tropical North Queensland Institue of TAFE
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