THRUSHNAVI UPPALA
MELBOURNE,VIC
Summary
Experienced administrative professional with a strong background in office management, scheduling, and communication. Developed strong organizational and coordination skills in a fast-paced office environment, successfully transitioning into a new field. Demonstrated ability to effectively manage schedules, handle correspondence, and support team projects. Looking to leverage these transferrable skills to add value and drive results in a different industry. Skilled in efficiently handling multiple tasks, ensuring smooth operations, and supporting executive teams. Known for reliability and fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
HDFC Bank
03.2023 - 09.2024
- Assisted customers with banking queries, complaint resolution, and digital banking services, ensuring a seamless customer experience
- Handled high-volume customer interactions daily, maintaining a high-resolution rate and enhancing overall customer satisfaction
- Resolved customer complaints efficiently and accurately, leading to improved service ratings and increased customer retention
- Cross-sold and upsold banking products, contributing to branch revenue and exceeding sales targets
- Implemented a customer follow-up system, reducing repeat complaints by 35%
- Awarded 'Top Performer of the Quarter' for achieving high sales conversions and service excellence
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate’s degree -
Vignan University
01.2023
Bachelor’s degree -
Maris stella college
01.2021
Skills
- Service Excellence
- Digital File Coordination
- Office Administration
- Data Analysis and Reporting
- Reception Operations Management
- Team Collaboration
- Meeting Preparation Expertise
- Prioritization and Scheduling
- Accurate Record Maintenance
- Reliable and responsible
Accomplishments
- Elected as a vice president in Wings at Vignan University.
- Received a Top Salesperson Award for exceeding targets.
- Recognized as 'Best Customer Service Executive' for consistently exceeding customer satisfaction and resolution targets.
Professional Overview
Customer-focused banking professional with 18 months of experience at HDFC Bank, specializing in customer service, relationship management, and financial product advisory. Proven ability to resolve customer queries efficiently, enhance client satisfaction, and drive business growth through cross-selling and upselling. Adept at handling high-volume transactions, maintaining service quality, and ensuring compliance with banking regulations. Recognized for strong problem-solving skills, teamwork, and commitment to delivering an excellent banking experience.
Timeline
Customer Service Executive
HDFC Bank
03.2023 - 09.2024
Bachelor’s degree -
Maris stella college
Associate’s degree -
Vignan University
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