Thu Bui Nguyen
Winter Valley,VIC
Summary
I am a young and enthusiastic, self-starter seeking full-time employment. I work well both alone and in groups, I always try to succeed in achieving my objectives. I’ve had many years of experience in customer service, to which I’ve learnt the importance of being resilient and having strong communication skills. I am looking to expand my experience in customer service as well as learn new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Art Gallery of Ballarat Cafe
Ballarat Central , VIC
11.2024 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Developed and maintained relationships with regular customers, recognising preferences and anticipating needs.
- Maintained a calm demeanour during high-volume periods and special events.
Customer Service Cashier
Kmart
Wendouree
01.2023 - Current
- Addressed customer questions and concerns regarding products and services.
- Welcomed customers, offering assistance to help find store items.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Bartending & Waitressing
Mercure Hotel Ballarat
Ballarat
01.2023 - 01.2025
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Managed accurate bar tabs and processed cash and credit card transactions.
Team Leader
Crust Pizza
01.2021 - 01.2023
- Followed specific methods for food preparation and proper portioning.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Front counter staff
Kings Bakery
01.2021 - 01.2022
- Managed multiple tasks simultaneously while delivering prompt service.
- Organized merchandise displays to maximise sales potential.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
Customer Service
Coles
Ballarat
05.2023
- Provided customer service assistance when needed.
- Greeted guests and provided friendly customer service.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
Education
High School Diploma -
Ballarat High School
Ballarat10-2024
Skills
- Quick learner
- Strong customer service
- Reliable
- Ability to work in a team & independently
- Leadership
- Adaptability and flexibility
- Recipe and menu memorisation
- Fluency in Vietnamese
- Bar service preparation
- Opening and closing duties
- Espresso machine operation
- Speedy and efficient
- Problem-solving
- Strong verbal and written communication
- POS systems
- Effective Decision-Making Under Pressure
Modeling experience
- Country Girl Management, Melbourne, 2023
- The Photo Studio, Melbourne, 2024
Community Service
- Volunteering, Centre for Multicultural Youth, 2022 - Present
- Community Service, Ballarat Specialist School, 2021
- Rowing Team, Ballarat High School, 2020
Certification
- Probationary Licence
- Vic RSA
References
- Briana Morrison, Senior Multicultural Youth Worker, 0448623006, bmorrison@cmy.net.au
- Shiree Pilkinton, Team Leader for Centre for Multicultural Youth, 0438871503, spilkinton@cmy.net.au
Timeline
Barista
Art Gallery of Ballarat Cafe
11.2024 - Current
Customer Service
Coles
05.2023
Customer Service Cashier
Kmart
01.2023 - Current
Bartending & Waitressing
Mercure Hotel Ballarat
01.2023 - 01.2025
Team Leader
Crust Pizza
01.2021 - 01.2023
Front counter staff
Kings Bakery
01.2021 - 01.2022
- Probationary Licence
- Vic RSA
High School Diploma -
Ballarat High School
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