Thu Nguyen
Lane Cove West,New South Wales
Summary
Keen software engineering intern adept in HTML, CSS, JS, Bootstrap, PHP, Python, with a dash of React, Node.js, Express, and Java. Strong communicator, excels in teamwork. Ready to fuel innovation!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Teleperformance Malaysia
, Penang
06.2021 - 06.2023
- Helping troubleshoot platform issues related to pixels, APIs, domains, and business accounts
- Diagnosing and resolving advertisement technical problems
- Communicating directly with clients to understand platform issues
- Guiding clients on proper platform use and best practices
- Keeping clients updated on new platform versions, features, and educational materials
ACHIEVEMENT:
- Received "Top Performer of the Month" award 4 times from management.
- "Top of Top Performer of the Quarter" in Q1 2022
Medical Secretary
American International Hospital
Ho Chi Minh City
10.2019 - 04.2021
- Facilitated English-Vietnamese communication in medical settings, demonstrating proficiency in technical interpretation and clear information conveyance
- Collaborated with medical professionals under high-pressure, reflecting teamwork and adaptability skills
- Managed medical records, showcasing data management skills
- Streamlined clinic workflow, indicating process optimization skills
- Resolved customer issues, reflecting strong problem-solving and customer service skills
ACHIEVEMENT:
Successfully redesigned and managed the clinic's workflow, significantly improving efficiency and reducing instances of lost or missing files. This initiative led to recognition and collaboration with the Chief of Department, demonstrating effective leadership and process optimization skills
Education
Bachelor of Science - Information Technology
Kaplan Business School
Sydney, NSW10-2026
High School Diploma -
Le Quy Don High School For The Gifted
Vietnam06-2013
Skills
Basic Technical Skills:
- Knowledge of fundamental programming languages (Python, Java)
- Familiarity with operating systems (MacOs)
- Introductory knowledge of web development (HTML, CSS, JS, React, Node JS)
Technical Curiosity and Self-Learning:
- Self-learning initiatives in technology via personal projects
- Engagement with online learning platforms (Udemy, Wes Bos) for IT skills
Soft Skills:
- Problem-solving: Ability to troubleshoot and think logically
- Communication: Effective at explaining technical concepts in simple terms
- Eagerness to Learn: Willingness to continuously learn and adapt to new technologies
- Teamwork: Ability to work well in team settings
- Time Management: Managing tasks efficiently with a focus on deadlines
Certification
Comprehensive User Interface Design
Mirr Studio - November 2022
Timeline
Customer Support Specialist
Teleperformance Malaysia
06.2021 - 06.2023
Medical Secretary
American International Hospital
10.2019 - 04.2021
Bachelor of Science - Information Technology
Kaplan Business School
High School Diploma -
Le Quy Don High School For The Gifted
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