THUAN PHAM
MELBOURNE
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Manager
Building Construction Information (BCI) Central
07.2024 - Current
- Performed client research and identified opportunities for account growth and market expansion.
- Established relationships with key decision-makers within customer's organization to promote growth.
- Worked effectively in fast-paced environments.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
Sales Manager
Container Solutions
11.2021 - 06.2024
- Efficiently moved 20+ containers using both stacker and reach stacker, while simultaneously managing email correspondence and sales responsibilities. Demonstrated strong multitasking abilities, ensuring smooth operations and effective communication with clients and team members.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Agent
Raine & Horne
08.2020 - 10.2021
- Manage customers enquiries and needs with efficiency
- Led the negotiation process between buyers and sellers
- Assist with marketing materials and manage different social media apps (Instagram, Facebook)
- Perform general administrative duties (data entry).
Sale Representative
Jim's Energy
01.2019 - 06.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Calculate potential for energy savings
- Roof tile, switchboard inspection check.
- Prepare quotes, contract, and paperwork.
Skills
- Business development and planning
- Customer service
- Negotiations
- Decision-making
- Verbal and written communication
- Project management
Accomplishments
Communication Skills: delivered and understood different communication styles that are appropriate in different situations at Lantern Lounge.
Leadership & Teamwork: led various teams in both work and academic setting, achieved great results working in a team environment at Lantern Lounge.
Marketing& Sales: exceeds monthly KPI by successfully closing 200+ deal at Jim's Energy.
Languages
English
Vietnamese
Certification
‘Subject achievement’ Math, Science, PE. certificate 2016 St Albans Secondary college.
‘Elected as class captain and student representative’ Certificate 2016 St Albans Secondary college.
Timeline
Business Development Manager
Building Construction Information (BCI) Central
07.2024 - Current
Sales Manager
Container Solutions
11.2021 - 06.2024
Sales Agent
Raine & Horne
08.2020 - 10.2021
Sale Representative
Jim's Energy
01.2019 - 06.2020
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