THUAN VY NGUYEN
Flemington,VIC
Summary
Dynamic professional with a proven track record in customer experience management at Scape Melbourne. Adept at problem-solving and logistics coordination, I excel in enhancing operational efficiency and communication. Recognized for maintaining high standards in customer service ad document management, I consistently deliver exceptional service while managing multiple priorities in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience
Scape Melbourne
03.2024 - Current
- Executed full receptionist duties for student accommodation, including reservations and room arrangements.
- Assisted guests with special requests to ensure satisfaction and comfort.
- Demonstrated strong communication and interpersonal skills in a fast-paced environment.
- Processed paperwork accurately to maintain organized records of all transactions by using StarRez, Salesforce, and the HelpDesk system.
Caterer, Bartender, FOH and BOH
Kosher Classique Company and Freelance
05.2022 - Current
- Coordinated food preparation and presentation to maintain elevated quality standards, as well as quality management.
- Facilitated seamless food and beverage service experiences.
- Resolved customer complaints regarding food quality, or service, promptly and professionally.
- Demonstrated strong communication skills in fast-paced environments.
- Maintain high standards of accuracy under pressure, reliably fulfilling service expectations.
Administration and Human Resource
TCC & Partners Co., Ltd
08.2019 - 02.2020
- Assembled, modified, and maintained contracts to ensure compliance and accuracy.
- Interpreted management directives to document and streamline administrative processes.
- Executed logistics tasks efficiently within the workspace to optimize operations.
- Supervised team performance by monitoring job assignments and workloads.
- Conducted recruitment efforts to identify and hire qualified candidates.
- Addressed employees in queries promptly to enhance workplace communication.
- Demonstrated strong organizational skills in document management, and problem-solving.
- Communicated effectively to resolve complex issues within a digital marketing context.
Trainee Service
La Maison 1888 restaurant
04.2019 - 08.2019
- Organized and established the readiness of all restaurant equipment.
- Managed inventory, statistics, and placed orders for back-of-house operations.
- Coordinated timely food delivery by facilitating communication between the kitchen and front-of-house teams.
- Demonstrated effective communication in a fast-paced environment to manage multiple tasks.
- Resolved complex problems with a calm, efficient approach.
- Maintained composure under pressure while ensuring operational excellence at La Maison, a three-star Michelin restaurant.
Assistant Manager & Receptionist
The Han Hotel
06.2017 - 03.2019
- Executed receptionist duties, including managing reservations, and check-in/check-out processes, to enhance customer experience.
- Established processes to monitor customer satisfaction levels effectively.
- Maintained accurate sales transaction records using point-of-sale systems.
- Negotiated vendor contracts to secure favorable terms and pricing.
- Controlled financial statements to ensure budget compliance.
- Assigned workloads and monitored the performance of team members for optimal efficiency.
Education
Bachelor of Business - Management and Change
RMIT University
Melbourne01.2023
International Hospitality Management Certificate IV - Hotel Management
Pegasus International College
Kinder World, Vietnam01.2019
Skills
- Customer experience management
- Document management and control
- Effective communication
- Organizational effectiveness
- Logistics coordination
- Problem solving
- Time management
- Inventory management
- Data entry
- Multitasking
- Analytical skills
- Operational efficiency
Certification
- AFP - National police check
- Working with Children (Employee)
- RSA - Victorian Liquor Commission
- General First aid accreditation
- DoFoodSafely Certificate
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Customer Experience
Scape Melbourne
03.2024 - Current
Caterer, Bartender, FOH and BOH
Kosher Classique Company and Freelance
05.2022 - Current
Administration and Human Resource
TCC & Partners Co., Ltd
08.2019 - 02.2020
Trainee Service
La Maison 1888 restaurant
04.2019 - 08.2019
Assistant Manager & Receptionist
The Han Hotel
06.2017 - 03.2019
Bachelor of Business - Management and Change
RMIT University
International Hospitality Management Certificate IV - Hotel Management
Pegasus International College
Similar Profiles
RAY AGUIARRAY AGUIAR
Landscape Groundskeeper at Rays Land Scape and MaintenanceLandscape Groundskeeper at Rays Land Scape and Maintenance
Rodrigo Navarro RosalesRodrigo Navarro Rosales
Field Service Representative at Scan ScapeField Service Representative at Scan Scape
Jamous OngJamous Ong
Event Organizer at SCAPEEvent Organizer at SCAPE
Ahmed KarimAhmed Karim
Guest Service Agent/Team Leader at Adelphi HotelGuest Service Agent/Team Leader at Adelphi Hotel
Steven ChenSteven Chen
Student Services Representative at The University Of MelbourneStudent Services Representative at The University Of Melbourne