Devasha Thigambaram
Clayton,VIC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Support Coordinator
Leo Le Education
Melbourne, VIC
09.2025 - Current
- Managed high volumes of client inquiries, resolving issues efficiently, and maintaining strong service satisfaction ratings.
- Demonstrated leadership by guiding students through tasks, following up on deadlines, and consultations.
- Conducted mock interviews
- Coordinated schedules, created Zoom sessions, and managed class organization
- Maintained accurate, up-to-date records in CRM systems (Smartsheet), reflecting strong attention to detail, and reliable administrative capability.
- Assisted with onboarding new students, clearly explaining programs, expectations and processes
- Proactively followed up with clients to ensure compliance with program requirements, demonstrating accountability and ownership.
- Cleared backlogged emails quickly and efficiently
- Trained new interns.
Sales Trainee
Leo Le Education
Melbourne, VIC
06.2025 - 09.2025
- Generated and qualified leads through high-volume cold calling, introducing career coaching programs to individual and corporate clients.
- Delivered consultative sales presentations, addressing client needs, and positioning coaching services as value-driven solutions.
- Consistently closed deals and exceeded monthly sales targets by building strong client relationships.
- Went to universities for events to promote the service. Leveraged advanced questioning techniques (qualifying and commitment-focused) to assess client fit, resolve objections, and accelerate deal closure.
- Increased conversion rates by guiding prospects through structured discovery conversations, ensuring alignment with service offerings.
Customer Service Representative
Newanjith Rent-A-Car
Colombo, Western Province
03.2022 - 04.2023
- Assisted customers in selecting vehicles and finalizing rental agreements.
- Coordinated maintenance schedules to guarantee optimal vehicle performance.
- Managed customer inquiries via phone, email, and in-person interactions.
- Resolved customer complaints by offering solutions and alternatives swiftly.
Education
Bachelors Of Business - Human Resources Management
Monash University
Clayton, VIC06-2025
Diploma of Business - Business
Monash Collgege
Melbourne05-2023
High School -
Asian International School
Colombo07-2022
Skills
- Microsoft Suite
- Documentation management
- Problem-solving aptitude
- Business communication
- Client support
- Training and onboarding
- LinkedIn Recruiter
- Leadership experience
- Inventory Management
- Communication and interpersonal skills
- Sales and KPI knowledge
- Technical proficiency
- Adaptability
Working Rights
- Full-time Working Rights
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Sinhala
Professional
Certification
Working With Children Check
References
- Available upon request
Timeline
Client Support Coordinator
Leo Le Education
09.2025 - Current
Sales Trainee
Leo Le Education
06.2025 - 09.2025
Customer Service Representative
Newanjith Rent-A-Car
03.2022 - 04.2023
Bachelors Of Business - Human Resources Management
Monash University
Diploma of Business - Business
Monash Collgege
High School -
Asian International School