Summary
Overview
Work History
Education
Skills
INTERNSHIP
COURSES
LANGUAGES
Timeline
Generic

THULASI CHOLAKULANGARA

Kensington,VIC

Summary

Highly organised and detail-oriented professional with over 4 years of experience in administration, data management, process optimisation, operations support, and client handling across manufacturing and service environments. Proven ability to manage large datasets, coordinate cross-functional workflows, and deliver high-quality outcomes under pressure. Hands-on experience with cloud platforms, version control systems, CRM tools, and ETL pipelines. Proficient in Agile, Scrum, MRP systems (JDE), and stakeholder engagement. Brings a proactive mindset, technical fluency, and a strong commitment to continuous learning and operational excellence.

Overview

8
8
years of professional experience

Work History

Business Development Coordinator

RED LAND IMMIGRATION
03.2025 - Current
  • Collaborated with cross-functional teams to develop innovative strategies for business growth.
  • Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
  • Coordinated trade show appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Generated new business with marketing initiatives and strategic plans.
  • Enhanced client relationships through regular communication and prompt responses to inquiries.
  • Identified new business opportunities by researching market trends and competitor analysis.
  • Created customized presentations tailored to specific client needs, showcasing the company''s expertise in their industry verticals.
  • Conducted comprehensive market research to identify potential clients and establish connections.
  • Implemented CRM systems to track leads, sales data, and customer interactions for better reporting and analysis.

Operations Administrative Assistant (Casual)

ONVOL
03.2024 - 10.2024
  • Delivered responsive and professional customer support to internal stakeholders, maintaining clear documentation across daily operations.
  • Provided administrative and operational support to the manufacturing team, assisting with data entry, inventory control, and documentation related to daily production activities.
  • Utilised the JDE (E1) MRP system to perform updates to item part masters, BOMS, and routing data, supporting accurate planning and job execution.
  • Assisted in basic finance administration, including invoice, land purchase order tracking.
  • Supported CRM-related administrative tasks including customer record updates, purchase tracking, and communication reporting using Excel and JDE.
  • Collaborated with cross-functional teams to manage SOPs, product updates, and internal announcements, enhancing team communication and visibility.
  • Helped track operational KPIs and generated data-driven reports used in cross-team meetings.
  • Assisted in content proofing and document preparation for internal campaigns and quality audits.

System Engineer

Tata Consultancy Service
03.2019 - 08.2023
  • Managed structured data systems, customer records, and communication channels for enterprise clients.
  • Liaised with cross-border teams and stakeholders to manage process compliance and client documentation.
  • Responded to ad hoc customer inquiries and developed solution-oriented responses under tight timelines.

Founder

The Puddista
03.2018 - 05.2020
  • Oversaw all aspects of business operations including customer communication, order fulfilment, and vendor coordination.
  • Handled customer feedback and complaints with a focus on service recovery—closely aligned with participant and parent communications.
  • Created and refined SOPs to enhance operational consistency and reduce service errors—paralleling improvements in trip prep processes.
  • Oversaw end-to-end customer communication, including promotional campaigns, product launch updates, and order support.
  • Designed content briefs, collaborated with creative partners, and coordinated digital marketing efforts to grow repeat customer base.
  • Built loyalty-focused messaging strategies that improved returning customer rate by over 20%.

Education

Professional Diploma - CRM Software Management

MTF Institute of Management, Technology and Finance
01.2024

Master of Business Administration - Operations and Marketing

Amity University
01.2023

Bachelor of Engineering - Computer Science Engineering

Anna University
01.2018

Skills

TECHNICAL & ANALYTICAL TOOLS

  • Power BI, JDE (E1)Salesforce, Zoho, CRM
  • Excel (Advanced), Microsoft 365, Exchange, Teams, and Active Directory
  • SQL, Python, BigQuery
  • Google Cloud Platform (GCP), GitHub, NiFi, Kylo

DATA & PROCESS MANAGEMENT

  • ETL pipeline development and validation
  • Data reporting, reconciliation, and analysis
  • Business process optimisation
  • Strong troubleshooting capabilities

COLLABORATION & OPERATIONS

  • Stakeholder engagement
  • Cross-functional coordination
  • Agile & Scrum methodologies
  • Change and incident management
  • Purchase order and invoice tracking

COMMUNICATION & SUPPORT

  • Excellent communication
  • Clear written documentation and reporting
  • Continuous improvement through feedback and data insights
  • Customer service (email and phone)
  • Experience offering support both remotely and in person

INTERNSHIP

  • Marketing Intern | Jun 2022 - Nov 2022
  • VKC Footwear, India
  • Conducted field surveys and analyzed dealer feedback to inform logistics, distribution, and sales operations strategies.
  • Generated detailed reports and action plans to improve product flow and stakeholder satisfaction.

COURSES

  • Google Cloud Professional Data Engineer
  • Complete Python Bootcamp
  • Zoho CRM Customization

LANGUAGES

English
Hindi
Malayalam
Tamil

Timeline

Business Development Coordinator

RED LAND IMMIGRATION
03.2025 - Current

Operations Administrative Assistant (Casual)

ONVOL
03.2024 - 10.2024

System Engineer

Tata Consultancy Service
03.2019 - 08.2023

Founder

The Puddista
03.2018 - 05.2020

Master of Business Administration - Operations and Marketing

Amity University

Bachelor of Engineering - Computer Science Engineering

Anna University

Professional Diploma - CRM Software Management

MTF Institute of Management, Technology and Finance

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