Thuong (Joan) Tran
Footscray,VIC
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
MAKERTING MANAGER
S2 Nguyen Pty ltd
01.2020 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
MANAGER AND SALES
T & D FREIGHT SERVICE
01.2017 - 01.2020
- Control and manage import and export products in Vietnam and Australia
- Built relationships with customers and the community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased sales by 10-15% per year.
Chef assistant
BOH
12.2016 - 06.2017
- RECEPTION – HAPPY RECEPTION
- Ensuring that the reception and meeting room areas are clean and welcoming
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
Front of House Server
BOH, WHITE NIGHT
01.2016 - 01.2017
- RECEPTION
- Established an welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
WAITRESS
LOVE
08.2014 - 12.2016
- PHO RESTAURANT
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
MARKETING ONLINE
HND Pty Ltd
01.2011 - 05.2014
- Assisted in creating written, video, and image content for marketing channels.
- Scheduled social media postings to advertise products and generate site traffic.
- Helped with planning and hosting marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
- Managed over 50 customer calls and chats per day.
- Scheduled social media postings to advertise products and generate site traffic
Education
MBA -
KAPLAN BUSINESS SCHOOL
Docklands, VIC10.2022
BACHELOR OF BUSINESS - MARKETING AND INFORMATION SYSTEM
VICTORIA UNIVERSITY
Footscray, VIC2019
DIPLOMA OF BUSINESS -
VICTORIA UNIVERSITY
Footscray, VIC2017
ENGLISH COURSE -
VICTORIA UNIVERSITY
Melbourne, VIC2015
INTERNATIONAL DIPLOMA - COMPUTER STUDIES
GENETIC SCHOOL
Singapore 2014
Bachelor Business - Computer Engineering Technology
HANOI UNIVERSITY OF SCIENCE AND TECHNOLOGY
Vietnam07.2014
Skills
- Finance and Accounting Operations
- Team Leadership
- Managing Defaults
- Managing Multiple Tasks
- Exhibit Knowledge
- Serving Drinks
- Hospitality Management
- Customer Engagement
- Waiting Tables
- Shift Work
- Food Running
- Bus Tables
- Accuracy and Efficiency
- Dining Room Cleaning and Upkeep
Languages
Vietnamese
Native or Bilingual
Timeline
MAKERTING MANAGER
S2 Nguyen Pty ltd
01.2020 - 07.2023
MANAGER AND SALES
T & D FREIGHT SERVICE
01.2017 - 01.2020
Chef assistant
BOH
12.2016 - 06.2017
Front of House Server
BOH, WHITE NIGHT
01.2016 - 01.2017
WAITRESS
LOVE
08.2014 - 12.2016
MARKETING ONLINE
HND Pty Ltd
01.2011 - 05.2014
MBA -
KAPLAN BUSINESS SCHOOL
BACHELOR OF BUSINESS - MARKETING AND INFORMATION SYSTEM
VICTORIA UNIVERSITY
DIPLOMA OF BUSINESS -
VICTORIA UNIVERSITY
ENGLISH COURSE -
VICTORIA UNIVERSITY
INTERNATIONAL DIPLOMA - COMPUTER STUDIES
GENETIC SCHOOL
Bachelor Business - Computer Engineering Technology
HANOI UNIVERSITY OF SCIENCE AND TECHNOLOGY
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