Thu Quynh Do

March 2018- January 2019: Customer Service Team Member

• Sell and serve all products according to set out standards and procedures
• Providing excellence customer service

December 2019: Team Leader

• Present good quality of work ethics
• Handling customer complaints ensures customer win backs
• Training and developing new team members
• Assisting managers and supervisors on shift

January 2020-December 2021: Shift Supervisor

• Supervising and coaching employees throughout the shifts
• Organized shifts and delegated team members into different areas in order to efficiently and effectively run the shift
• Cash handling (float, banking, petty cash, cashier settlements)
• Labour and product control ensuring KPIs are met
• Trained and supervised team members above company's standards

January 2022 -present: Assistant Manager

• Manage labor report and controlling labor target
• Conducting in a recruitment and selection process for any jobs applications
• Conducting interview for new employees
• Manage team members training