THURICE MARIE PAYAWAL
Wyndham Vale,Australia
Summary
Dedicated and caring individual with a Certificate III in Individual Support, eager to begin a career in aged care. Committed to delivering high-quality support, promoting dignity and independence, and continuously developing my knowledge and practical skills.
Overview
13
13
years of professional experience
Work History
Personal Care Assistant (PCA) - Placement
TLC Clifton Views
Fitzroy, Vic
09.2025 - 09.2025
- Assisted residents with activities of daily living (ADLs), including showering, dressing, grooming, and toileting
- Supported residents with mobility and transfers using safe manual handling techniques
- Provided assistance with meals and feeding while promoting dignity and independence
- Offered companionship and emotional support to enhance residents’ wellbeing
- Observed and reported changes in residents’ physical and emotional condition to supervising staff
- Maintained infection control, hygiene, and workplace health & safety standards
- Followed individual care plans and worked collaboratively within a multidisciplinary team
Freelance Customer Service
XTR Team
04.2015 - 01.2024
- Order checking
- Fraud Verification
- Order processing (Website and Marketplace orders)
- Refund and Cancellation
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Coordinate with marketplaces and couriers to track the orders
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Established clear procedures for team work, document tracking and data reporting.
Shift Manager
Remotestaff Inc
Makati City, Philippines
04.2012 - 05.2015
- Successfully managed up to 140 subcontractor per shift - Australia and UK Subcontractors
- Mentored and supported new subcontractor to maximise team performance.
- Increased team productivity through ongoing motivation and implementing incentives.
- Coordinate with hiring process with our hiring managers
Education
Certificate III - Individual Support
Rhodes College
Melbourne, Vic, Australia10.2025
Bachelor of Science - Nursing
University of Regina Carmeli
Malolos City, Bulacan, Philippines01.2006
Skills
- First aid and CPR
- Manual handling
- Patient care
- Emotional support
References
- Manish Gaur, Professor, Rhodes College, Queens Street, Melbourne, Vic, 3030, 0470565522, Manish.g@rhodescollege.vic.edu.au
- Reshma Gupta, EEN, TLC Clifton Views, Fitzroy, Vic, 0412214450, Reshma.Gupta@tlcagedcare.com.au
- Kristina Marie Mariano, Registered Nurse, Peter MacCallum Cancer Centre, 0450630385
Timeline
Personal Care Assistant (PCA) - Placement
TLC Clifton Views
09.2025 - 09.2025
Freelance Customer Service
XTR Team
04.2015 - 01.2024
Shift Manager
Remotestaff Inc
04.2012 - 05.2015
Certificate III - Individual Support
Rhodes College
Bachelor of Science - Nursing
University of Regina Carmeli