Thu Trang (Jade) Pham
Howrah
Summary
Experienced non-medical Care Provider offering 12 years of expertise providing in-home care. Complete domestic duties, help with self-care and hygiene and provide companionship. Experienced working with children and adults, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
16
16
years of professional experience
Work History
Housekeeper
Airbnb Accommodations
11.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
Stay at Home Mum
Self-employeed
07.2012 - Current
- Supported children, including one with special needs in play activities, meals, and snacks, hygiene and socialization.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Organized and cleaned home after activities.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Managed medication for timely administration and accurate dosing, ensuring optimal health outcomes.
Shop Assistant
Hanaichi Japanese Fine Food
01.2013 - 11.2013
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures, help to prepare foods in the kitchen before opening, after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Teacher
University of Languages and International Studies
08.2008 - 02.2011
- Developed strong relationships with students and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behaviours.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Guided students through standardized tests like IELTS to prepare for overseas studies.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Created and developed lesson plans to meet students' academic needs.
Education
Master of Arts - Education
Deakin University
Melbourne, VICBachelor of Arts - Teaching English As A Second Language
University of Foreign Languages - VNU
Hanoi, VietnamSkills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Behavior Management
- Child Development
- Daily living support
Timeline
Housekeeper
Airbnb Accommodations
11.2019 - Current
Shop Assistant
Hanaichi Japanese Fine Food
01.2013 - 11.2013
Stay at Home Mum
Self-employeed
07.2012 - Current
Teacher
University of Languages and International Studies
08.2008 - 02.2011
Master of Arts - Education
Deakin University
Bachelor of Arts - Teaching English As A Second Language
University of Foreign Languages - VNU
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