Hi, I’m
Thu Tri Thai
Bankstown,NSW
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level real estate position. Ready to help team achieve company goals.
Overview
8
years of professional experience
Work History
Cobekitchen
Manager of Sales and Production
10.2020 - Current
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Produced contracts, reports, letters, and proposals for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
TheReverieCat Bar & Dining
Director of Operations
01.2019 - 12.2021
Job overview
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
The Star Casino OASIS
Bar/Front of House Manager
02.2017 - 01.2019
Job overview
- Monitored foods and drinks preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Accurately completed end-of-day financial tasks worth of cash and card transactions daily.
- Set and oversaw weekly and special event menu plans.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
The Star Casino Food Quarter
Cashier Supervisor
10.2015 - 02.2017
Job overview
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
Australian College of ProfessionalSydney, NSW
Certificate IV from Real Estate
09.2022
Australia Catholic UniversitySydney, NSW
Advanced Diploma from Business Administration And Management
12.2016
Skills
- Sales Expertise
- Goals and Performance
- Sales Presentation
- Product and Service Management
- Retail Knowledge
- Networking Events
- Product Knowledge
Timeline
Manager of Sales and Production
Cobekitchen
10.2020 - Current
Director of Operations
TheReverieCat Bar & Dining
01.2019 - 12.2021
Bar/Front of House Manager
The Star Casino OASIS
02.2017 - 01.2019
Cashier Supervisor
The Star Casino Food Quarter
10.2015 - 02.2017
Australian College of Professional
Certificate IV from Real Estate
Australia Catholic University
Advanced Diploma from Business Administration And Management
Similar Profiles
SHAZIA FARHEENSHAZIA FARHEEN
Casual Assistant Educator at Oxford Early Learning Centre , Croydon Park.Casual Assistant Educator at Oxford Early Learning Centre , Croydon Park.
DANG KHOA DO (VICTOR)DANG KHOA DO (VICTOR)
Investment Analyst at BlackbirdInvestment Analyst at Blackbird
Zain Abou HamedZain Abou Hamed
Grocery Team Member (Family Owned) at MahmoudGrocery Team Member (Family Owned) at Mahmoud
Amber AndersonAmber Anderson
Cook at Cue and Crue / the Smoking PenguinCook at Cue and Crue / the Smoking Penguin
Chanquale ScaifeChanquale Scaife
Manager of Sales and Production at Grease MonkeyManager of Sales and Production at Grease Monkey