Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Thuy Ho

Wanneroo,WA

Summary

Customer service industry for about 5+ years and enjoy being able to assist others. In all the roles the jobs have always been the first point of contact for customers. Positively work well under pressure within a team or individually and able to adapt fast in a new environment. Previous roles have equipped me with strong skills in various software applications and enhanced my overall computer proficiency. Additionally, developed a deep sense of compassion and understanding, allowing me to effectively connect with clients and address their unique situations.

Overview

5
5
years of professional experience

Work History

Sales Associate

Myers
08.2023 - Current
  • Ensured the centre runs smoothly and customers are assisted checking in and out of the centre.
  • Proactively assisting 50+ customers by answering questions, providing merchandise expertise, processing orders and handling payments.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Conducted weekly inventory checks, and assisting in the identification and prevention of stock discrepancies.

Receptionist

Betty Park Leisure Centre
04.2023 - 09.2023
  • Greeted and welcomed visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained and organised a clean professional work space.
  • Handled phone and email inquiries, directing them to appropriate departments or staff members.
  • Managed appointments and reservations for personal training sessions and group classes.

Manager

Nando's
03.2020 - 04.2023
  • Gained experience managing time and effectively multi-tasking while waiting tables and packing food orders.
  • Developed rapport with regular customers, fostering loyalty through personalized service and genuine hospitality.
  • Refined ability to handle disgruntled customers and worked to increase customer satisfaction.

Education

Dianella Secondary College
01.2016

Skills

  • Time Management
  • Teamwork
  • Communication Skills
  • Customer Services
  • Computer Skills
  • Multitasking
  • Fast Learner

References

  • Riccardo Agostino, Manager, Nando's, 0411594590
  • Jasmine Tran Bracey, 0434779402, Jtrann46@gmail.com

Languages

English
Vietnamese

Timeline

Sales Associate

Myers
08.2023 - Current

Receptionist

Betty Park Leisure Centre
04.2023 - 09.2023

Manager

Nando's
03.2020 - 04.2023

Dianella Secondary College

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Thuy Ho