Thuy Nguyen

- Greeted guests in a curteous manner, took orders and accommodated requests of 100+ customers daily.

- Answered phone calls and responded to customer inquiries, providing information regarding current menus.

- Performed table servicing: taking and filling beverage orders in a timely manner, making specialty coffee and tea drinks as customers’ requested.

- Prepared sandwiches, wraps and burgers.

- Handled transactions in cash and EFTPOS machine.

- Worked closely with 15 team members to assure providing best customer service, dealing with customer complaints and solving problems when necessary.

- Built rapport relationship with customers to get good feedbacks, ensuring a high referrals and returns.

• Demonstrated excellent customer service through face-to-face, phone, email communications
• Managed customer enquiries, reservations and complaints through knowledge of products and services
• Operated proficiently via Open Table, Square and EFTPOS machines
• Coordinated FOH staff with BOH teams for smooth F&B operations
• Showcased attention to detail, multitasking abilities and efficiency through focus and performance especially under high pressure
• Demonstrated strong professional ethics and conduct through accurate money handling practices, COB financial reports and stock-taking duties.