Thuy Pham
Derrimut,VIC
Summary
Dynamic Lead Nail Technician with a proven track record at Beauty on Earth, enhancing client satisfaction through innovative nail art designs and expert manicure design. Excelled in staff training and development, boosting team efficiency and service quality. Skilled in sanitation protocols and relationship building, consistently fostering a culture of excellence and teamwork.
Overview
17
17
years of professional experience
Work History
Lead Nail Technician
Beauty on Earth
01.2022 - Current
- Evaluated clients'' needs during consultations, recommending suitable treatments based on individual preferences and requirements.
- Continuously improved technical skills through professional development courses and staying current on industry trends to provide outstanding service quality.
- Spearheaded team training sessions on new products or techniques, fostering a culture of continuous improvement among staff members.
- Streamlined appointment scheduling, maximizing staff efficiency and reducing client wait times.
- Designed creative nail art designs and patterns.
Retail Store Owner
OMG Nails and Beauty
01.2014 - 12.2021
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Nail Technician
T & T Nails
08.2007 - 12.2019
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Designed creative nail art designs and patterns.
- Customized nail treatments to address individual client concerns, promoting nail health.
Skills
- Nail repair solutions
- Manicure design
- Staff training and development
- Sanitation protocols
- Appointment scheduling
- Upselling services
- Budgeting and financials
- Acrylic nail extensions
- Relationship building
- Teamwork
- Team leadership
- Eyelash extension application
Timeline
Lead Nail Technician
Beauty on Earth
01.2022 - Current
Retail Store Owner
OMG Nails and Beauty
01.2014 - 12.2021
Nail Technician
T & T Nails
08.2007 - 12.2019
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