Thuy Phuong Nguyen
MOUNT LAWLEY,WA
Summary
Compassionate Direct Carer with significant experience delivering person-centred care in residential aged care and community services. Demonstrates a strong commitment to dignity and independence for residents, while ensuring accurate documentation and effective communication with nursing staff.
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Volunteer
Perth Children's Hospital
, Western Australia
07.2025 - Current
- Promoted positive experiences through empathetic interactions and effective communication.
- Supported patients, families and hospital staff in fostering a welcoming environment.
- Assisted visitors with directions and addressed general enquiries to enhance their experience.
Carer
Roshana Care Group
Kellerberrin, WA
06.2024 - Current
- Delivered person-centred care to elderly residents based on individualized care plans.
- Assisted residents with personal hygiene, dressing, toileting, mobility, meals, and hydration needs to promote dignity and comfort.
- Supported residents with dementia while promoting dignity and independence.
- Cultivated supportive relationships with residents and families through compassionate interactions, enhancing overall well-being.
- Documented resident changes accurately and communicated them to nursing staff to ensure timely care adjustments.
- Followed infection control, manual handling, and workplace safety procedures diligently.
Retail Food & Beverage Attendant
Optus Stadium
, WA
03.2024 - 06.2024
- Provided exceptional customer service during major sporting and entertainment events, enhancing guest experience.
- Operated POS systems to process high-volume transactions accurately, ensuring smooth sales operations.
- Assisted with food preparation and maintained food safety standards.
- Collaborated with large teams during high-stress events to ensure efficient service delivery.
Co-Founder
Uptrend Coffee Beer Bistro
, HCMC
2022 - 2023
- Launched and operated hospitality business, driving customer satisfaction and loyalty.
- Recruited, trained, and supervised staff to enhance service quality and team cohesion.
- Managed supplier relationships, budgeting and daily operations.
- Coordinated marketing initiatives and customer engagement strategies to increase brand visibility.
Financial Adviser Assistant
VPS Security
, HCMC
2020 - 2022
- Streamlined client portfolio administration for financial advisers.
- Maintained accurate records and prepared essential documentation.
- Enhanced client relationship management practices, fostering stronger connections and client satisfaction.
- Built and developed back office team, resulting in improved collaboration and support for sales initiatives.
Account Executive
PDA & Partners
, HCMC
2018 - 2020
- Managed corporate client accounts for LVMH, 3M, and Nutifood, strengthening client relationships and retention.
- Coordinated conferences and promotional events, elevating brand visibility and engagement.
- Prepared project budgets and schedules to ensure financial accountability.
- Collaborated with cross-functional teams to ensure timely project completion and alignment with objectives.
Education
Advanced Diploma - Community Sector of Management
Australian Ins. of Language & Further Education
Perth, WA01-2027
Diploma - Community Services
Australian Ins. of Language & Further Education
Perth, WA07-2025
Certificate III - Individual Support (Aged And Disability)
Australian Ins. of Language & Further Education
Perth, WA07-2024
Certificate III - Commercial Cookery
Australian Ins. of Language & Further Education
Perth, WA01-2024
Bachelor of Arts - Tourism
Van Lang University
HCMC01-2009
Skills
- Person-centered care
- Documentation accuracy
- Infection control procedures
- Client management
- Staff training and supervision
- Patient support
- Empathy skills
Languages
English
Professional
Vietnamese
Native/ Bilingual
Chinese (Mandarin)
Elementary
Timeline
Volunteer
Perth Children's Hospital
07.2025 - Current
Carer
Roshana Care Group
06.2024 - Current
Retail Food & Beverage Attendant
Optus Stadium
03.2024 - 06.2024
Co-Founder
Uptrend Coffee Beer Bistro
2022 - 2023
Financial Adviser Assistant
VPS Security
2020 - 2022
Account Executive
PDA & Partners
2018 - 2020
Advanced Diploma - Community Sector of Management
Australian Ins. of Language & Further Education
Diploma - Community Services
Australian Ins. of Language & Further Education
Certificate III - Individual Support (Aged And Disability)
Australian Ins. of Language & Further Education
Certificate III - Commercial Cookery
Australian Ins. of Language & Further Education
Bachelor of Arts - Tourism
Van Lang University