Thuy Dan Tran
DOOLANDELLA,QLD
Summary
With competence in records management and resource coordination, you can help with day-to-day programme operations. To maintain efficiency and programme outreach, skilfully fulfil varied demands and handle challenges. Demonstrated ability to form and maintain long-term partnerships.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Cake Decorator
Cake Story
, Qld
01.2020 - Current
- Decorated cakes for special occasions
- Maintains, cleans, and polishes the refrigerator showcase for pre-made cakes
- Keeps display refrigerator showcase fully stocked
- Keeps up to date with the latest trends in both flavours and aesthetic appeal
- Fills customer special orders and quotes accurate pricing, both in person and by phone
- Designs, prepares, and decorates cakes according to customer specifications
- Cleans work area, washes counters and restrooms, and performs other cleaning tasks
- Maintains and cleans the ZR freezer
- Organises stock
- Calculates inventory and orders necessary ingredients and materials
- Adheres to health and safety regulations by maintaining product freshness and sanitation
- Actively sells baking products to customers
- Provides courteous service to customers, when necessary
- Is courteous, friendly, and pleasant
- Exhibits prowess using decorating tools such as airbrush guns, modelling tools, and electronic mixers
- Is numerate and able to perform simple maths problems to follow recipes
- Demonstrates artistic ability
- Exhibits excellent customer service and interpersonal skills
- Executes elaborate, attractive pastry designs
- Able stands for long periods of time
- Demonstrates above average manual dexterity; has a steady hand
- Assisted in growth of sales 100% by maintaining professional customer service and preparing visually appealing displays, stock management and use.
Customer Service Manager
Cake Story
Brisbane, QLD
01.2019 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Set clear expectations and helped employees pursue optimal paths for achieving each target
- Built client rapport while accurately processing repair documentation, organising delivery of orders and troubleshot missed delivery dates, shortages and overages.
Customer Service
Coffee Club
Forest Lake, QLD
01.2021 - 04.2021
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers.
Waitress/Customer Services
Pho Express, Redbank Town
, QLD
01.2020 - 12.2020
- Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill, cleaning, displaying and preparing dressing as needed for reservation
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies) Inform customers about the day’s specials Offer menu recommendations upon request
- Up-sell additional products when appropriate, Communicating with Kitchen Staff, Follow all relevant health department regulations.
Support Worker
Aged Care Individual
Camau, Vietnam
06.2019 - 12.2019
- Balanced and reasonable arrangement timetable between school and supporting time.
- Buying groceries through shopping list with limits budget .Clients were visited in their homes to assist them build complete life, technical, and career skills.
- To analyse and document crucial health information, TPRs were taken of patients' pulses, blood pressures, and respirations.
- To keep the patients' bedroom clean, I washed clothes, changed linens, and made the bed.
- To encourage proper nutrition, I prepared meals and aided patients with eating duties.
Education
Diploma of Science - Science
Griffith College
01.2020 - 10.2021
Bachelor of Human Services - undefined
Griffith University
Skills
Cake decorating
Valid driver license
Skill Development
Customer service understanding
Schedule Management
Cooking meals
First aid and safety
Timeline
Customer Service
Coffee Club
01.2021 - 04.2021
Waitress/Customer Services
Pho Express, Redbank Town
01.2020 - 12.2020
Diploma of Science - Science
Griffith College
01.2020 - 10.2021
Cake Decorator
Cake Story
01.2020 - Current
Support Worker
Aged Care Individual
06.2019 - 12.2019
Customer Service Manager
Cake Story
01.2019 - Current
Bachelor of Human Services - undefined
Griffith University