Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thuy Duong Le

Melbourne,VIC

Summary

Dynamic and service-oriented professional with over 1 year of experience in the fast-paced restaurant industry. Possesses a strong foundation in customer service, food and beverage management, and team collaboration. Adept at creating memorable dining experiences for guests while maintaining high standards of efficiency and cleanliness. Proven ability to manage multiple tasks effectively and adapt to changing environments with ease. Eager to bring my expertise in hospitality and passion for service excellence to a challenging new role in sale team member or customer service team member.

Overview

1
1
year of professional experience

Work History

Restaurant Waiter

Ten BBQ&Hotpot
Melbourne, VIC
03.2023 - Current
  • Greeted customers, provided menus and answered questions about menu items.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Assisted guests with making food and beverage selections.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.

Nail Technician

Grace&Joy Nail Salon
Melbourne, VIC
02.2024 - 03.2024
  • Provided manicures, pedicures and nail treatments to clients.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Cleaned and sterilized tools and work areas between customers.
  • Educated clients on proper nail care techniques.
  • Performed administrative duties such as scheduling appointments and taking payments from customers.

Education

Bachelor - Community Services

Stott's College
Melbourne, VIC
09-2025

Skills

  • Order Taking
  • Customer Service
  • Proven ability to manage multiple tables and tasks simultaneously, maintaining high-quality service even during rush hours
  • Collaborative team player, proficient in working efficiently with kitchen and front-of-house staff to ensure seamless service

Languages

Vietnamese
Native/ Bilingual

Timeline

Nail Technician

Grace&Joy Nail Salon
02.2024 - 03.2024

Restaurant Waiter

Ten BBQ&Hotpot
03.2023 - Current

Bachelor - Community Services

Stott's College
Thuy Duong Le