Thuy Duong Le
Melbourne,VIC
Summary
Dynamic and service-oriented professional with over 1 year of experience in the fast-paced restaurant industry. Possesses a strong foundation in customer service, food and beverage management, and team collaboration. Adept at creating memorable dining experiences for guests while maintaining high standards of efficiency and cleanliness. Proven ability to manage multiple tasks effectively and adapt to changing environments with ease. Eager to bring my expertise in hospitality and passion for service excellence to a challenging new role in sale team member or customer service team member.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Ten BBQ&Hotpot
Melbourne , VIC
2023.03 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Assisted guests with making food and beverage selections.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Took accurate food and drink orders, using a POS ordering software system.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Nail Technician
Grace&Joy Nail Salon
Melbourne , VIC
2024.02 - 2024.03
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Educated clients on proper nail care techniques.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
Education
Bachelor - Community Services
Stott's College
Melbourne, VIC2025-09
Skills
- Order Taking
- Customer Service
- Proven ability to manage multiple tables and tasks simultaneously, maintaining high-quality service even during rush hours.
- Collaborative team player, proficient in working efficiently with kitchen and front-of-house staff to ensure seamless service.
Languages
Vietnamese
Native/ Bilingual
Timeline
Nail Technician
Grace&Joy Nail Salon
2024.02 - 2024.03
Restaurant Waiter
Ten BBQ&Hotpot
2023.03 - Current
Bachelor - Community Services
Stott's College
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