Thuy Duong Nguyen

• Established strong client relationships through exceptional customer service and communication skills.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
• Used acrylics, gels and glitters to create custom nail art designs for clients.
• Communicated effectively with management concerning important customer issues.
• Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.

• Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
• Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
• Designed creative nail art designs and patterns.

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Offered advice and recommended products to improve and maintain nails.
• Oversaw schedule to manage appointments of new and existing clients.
• Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
• Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.

Executed invoice data processing for enhanced record accuracy.
Leveraged Workbench system to optimize operational procedures.
Concluded jobs effectively at end of designated periods.
Oversaw bank remittance activities to secure prompt transactions.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.