Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thuy Ha Phan

Jordan Springs

Summary

Hello, I am Thuy Ha Phan known as Harley. I’m originally from Vietnam and currently living in Australia.

A mature, positive and hardworking professional with experience working collaboratively to produce work of the highest standard. With three years experience in customer services, I’m able to give my best present at work. I am looking to obtain an exciting and challenging new opportunity that will allow for personal and professional growth.

I’m also fluent in English and Vietnamese so confident in communicating with customers.

Overview

3
3
years of professional experience

Work History

Scooper

KARITON SORBETES
07.2024 - Current
  • Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
  • Ensured optimal product quality by consistently checking inventory and removing expired items.
  • Promoted a positive atmosphere by engaging with customers and providing cheerful service.
  • Increased sales through upselling additional toppings and menu items to customers.

FOH Team Member

Caffe Cherry Beans
04.2024 - 07.2024
  • Serving and preparing a variety of menu items, hot drinks and take away to customers over the counter.
  • Performing a FOH customer service role, solving inquiries.
  • Conducting food prep, closing procedures and restocks, lifting heavy stock.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.


Team Member

Gong Cha
02.2022 - 03.2024
  • Customer service - Communicated with customer, Cashier.
  • Prepare stock and stock control.
  • Take orders and offer recommendations based on customer preferences.
  • Support highest standards of product and service to support brand reputations.

Education

Certificate III - Early Childhood Care And Education

First Base Training
02-2025

Skills

  • Strong verbal and written communication
  • Effective multi-tasking
  • Problem solving skills
  • Calm under pressure
  • Friendly with co-workers and professionalism
  • Thorough knowledge of the company and its products or services

Timeline

Scooper

KARITON SORBETES
07.2024 - Current

FOH Team Member

Caffe Cherry Beans
04.2024 - 07.2024

Team Member

Gong Cha
02.2022 - 03.2024

Certificate III - Early Childhood Care And Education

First Base Training

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Thuy Ha Phan