Thuy Trang Vu
16 Mallawa Street, Clayton South,VIC
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Reliable waiter well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hospitality Team Member
Trang
07.2023 - 08.2024
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.
- Assisted guests with check-in and checkout processes, ensuring a smooth and hassle-free experience.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Handled guest inquiries professionally, providing accurate information about hotel amenities and services.
- Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Hospitality Management
Holmesglen
Glen Waverley, VIC07.2023
Skills
- Sales expertise
- Empathy and understanding
- Food safety awareness
- Cash handling proficiency
- Marketing
- Listening
Certification
RSA certifications
Coffee certifications
Timeline
Hospitality Team Member
Trang
07.2023 - 08.2024
Hospitality Management
Holmesglen
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