Thu Zar Tun
Rooty Hill,NSW
Summary
Friendly and reliable Food and Beverage Attendant skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
West HQ
10.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Developed training materials to enhance team performance and service quality.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Junior Restaurant Host
Carnival Cruise Lines USA
01.2018 - 01.2024
- Welcoming guests to the venue
- Manage reservations, provide accurate wait times, and monitor waiting lists
- Greet customers upon their departure, coordinate with wait staff about available seating
- Taking care of guests' special dietary requirements and special occasions
- Complaints handling
- Cater to guests who require extra attention (e.g Children, The elderly, Autism)
Food & Beverage Captain
Hotel & Service Apartment
01.2017 - 01.2018
- Oversee food and beverage service to ensure seamless and efficient operations.
- Conduct team briefings at the beginning of each shift.
- Provide shift-end reports to the manager.
- Handle food and beverage complaints, ensuring proper follow-up and resolution.
- Monitor stock levels, place supply orders, and manage inventory to prevent shortages or overstock.
- Ensure compliance with health and safety regulations.
- Train and develop staff on product knowledge and service standards.
- Manage food and beverage services for events, ensuring timely, high-quality execution and assigning responsibilities to staff.
F&B Waitress
Kempinski Hotel
01.2016 - 01.2017
- Ensured adherence to proper restaurant etiquette
- Trained on health and safety regulations.
- Managing reservations.
- Maintain strong posture and stamina for walking and standing throughout your shift
Education
Bachelor of B.E -
Mandalay University
Mandalay, Myanmar01.2012
High School Certificate - undefined
No.1 High School
Pyinmana, Myanmar01.2009
Skills
- Dining room organization
- Adaptability under pressure
- Food safety
- Allergy awareness
- Customer service
- Problem-solving
- Sanitation standards
- Hospitality service expertise
- High volume dining
- Front-of-house display creation
Certification
- RSA & RCG qualified
- Food Handler Basics Certificates
- Certificates in F&B Service Professional Lobster Ink Online Course 2017
- Certificates in Bar Professional Lobster Ink Online Course 2017
- Certificates in Luxury Hospitality Standards Lobster Ink Online Course 2017
- Traineeship in Maritime Operations, Department of Marine Administration, Myanmar,
Languages
Burmese
Native or Bilingual
English
Native or Bilingual
AVAILABILITY
Currently full availabilities from Monday to Sunday
Timeline
Food and Beverage Attendant
West HQ
10.2024 - Current
Junior Restaurant Host
Carnival Cruise Lines USA
01.2018 - 01.2024
Food & Beverage Captain
Hotel & Service Apartment
01.2017 - 01.2018
F&B Waitress
Kempinski Hotel
01.2016 - 01.2017
High School Certificate - undefined
No.1 High School
Bachelor of B.E -
Mandalay University