Thy Le
Student
Canberra
Summary
Over 6 years working experience in various customer service and leadership positions. Currently studying a double bachelor’s degree in Criminology and Computer Science. Bringing well-rounded communication skills and strong leadership traits, with a proven ability to excel in problem-solving, strategic thinking, and time management. Seeking opportunities to further a professional career and apply educational expertise.
Overview
6
6
years of professional experience
Work History
System Admin IT Support
Stygron
03.2025 - Current
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Communicate effectively with clients and stakeholders to promptly resolve issues while delivering excellent service.
- Provide excellent support when users experience system issues by communicating with team members responsible for assistance.
Visual Commercial Supervisor
Zara
01.2024 - 03.2025
- Optimized inventory management processes, reducing waste and ensuring optimal stock levels at all times.
- Monitored market trends to strategically merchandise clothing and maximize sales.
- Provided ongoing training and guidance to team members, enhancing their skills.
- Enhanced customer satisfaction and relationships by effectively resolving issues.
- Collaborated with upper management to implement weekly strategies and expectations.
Sales Assistant
Muji
11.2022 - 07.2023
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers by offering detailed product knowledge and comparisons.
Team Leader
Boost Juice
06.2019 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed store opening and closing procedures including pay balancing, food storage and machinery safety operations.
- Prioritised catered orders, walk in customers and online delivery orders.
- Managed team members by delegating tasks according to individual strengths and customer traffic.
- Effectively resolved customer enquiries and complaints.
Education
Bachelor of Criminology And Computer Science -
Australian National University
Acton, ACT 04.2001 -
High School Diploma -
Narrabundah College
04.2001 -
Skills
Programming; Java, JavaFX, Haskell, HTML and Android Studio
Problem solving, troubleshooting and planning
Exceptional interpersonal, communication and customer-service skills
Exceptional time management and organisational skills
Team collaboration and leadership
Competent with Microsoft Office
Timeline
System Admin IT Support
Stygron
03.2025 - Current
Visual Commercial Supervisor
Zara
01.2024 - 03.2025
Sales Assistant
Muji
11.2022 - 07.2023
Team Leader
Boost Juice
06.2019 - 02.2022
Bachelor of Criminology And Computer Science -
Australian National University
04.2001 -
High School Diploma -
Narrabundah College
04.2001 -
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