Thynne MacFarlane

Owned and managed businesses within the fitness and support services industries, overseeing all aspects of daily operations while delivering exceptional customer service and ensuring efficient business performance.

• Managed day-to-day operations across multiple businesses, ensuring smooth and efficient service delivery.
• Coordinated staff rosters, scheduling, and workforce planning to meet operational requirements efficiently.
• Ensured facilities were clean, well-presented and compliant with workplace health and safety standards.
• Identified opportunities that enhanced business efficiency and increased customer satisfaction.
• Resolved customer concerns promptly, ensuring high standards of professionalism and service quality.
• Processed memberships, bookings, invoicing and payment transactions accurately.
• Maintained accurate business records, financial documentation and administrative systems.
• Built and maintained strong relationships with clients, staff and external stakeholders.

Supported National Disability Insurance Scheme (NDIS) participants by developing person-centred plans, coordinating services and maintaining compliance with government policies and legislation.

• Developed and reviewed participant plans in accordance with NDIS legislation and operational guidelines.
• Conducted planning meetings with participants, families and service providers to identify support needs and goals.
• Liaised with internal teams, community organisations, and external stakeholders to effectively coordinate services for NDIS participants.
• Managed a diverse caseload while meeting strict deadlines and key performance indicators.
• Interpreted legislation, policies, and procedures to enhance informed decision-making for participants and stakeholders.
• Delivered high-quality customer service while navigating sensitive and complex situations to support participant needs.
• Travelled throughout regional and remote communities to engage with participants and stakeholders.
• Built strong relationships through effective communication and collaborative problem solving.

Provided person-centred support to individuals living with disability, promoting independence and community participation.

• Provided support with personal care, domestic tasks, and daily living activities to enhance client comfort and independence.
• Facilitated client participation in community, recreational, and social activities to promote social inclusion and well-being.
• Encouraged independence while respecting individual choice and dignity.
• Built trusting relationships through compassionate and professional support.
• Communicated effectively with families, health professionals and support teams.
• Documented client records and progress notes to ensure continuity of care and effective communication among support teams.
• Responded appropriately to changing client needs and emergency situations.

Provided therapeutic care and support to young people in residential care, promoting safety, wellbeing and positive life outcomes.

• Managed challenging behaviours using trauma-informed practices and de-escalation techniques.
• Implemented individual care plans and behavioural support strategies.
• Supported young people with daily living activities, routines and life skills development.
• Created safe, supportive and nurturing living environments.
• Documented incident reports, progress notes and case documentation accurately and promptly to ensure compliance with regulatory requirements.
• Administered medication in accordance with organizational policies where required.
• Collaborated with multidisciplinary teams, schools, families and external agencies to coordinate comprehensive support for young people.
• Established professional boundaries to foster positive and respectful relationships, enhancing the overall wellbeing of young people.

Worked on a rural cattle property performing livestock management and general station operations.

• Assisted with the daily management and care of livestock.
• Monitored animal health and reported concerns promptly.
• Maintained fencing, yards and farm infrastructure.
• Operated equipment and tools safely in accordance with workplace procedures.
• Performed general property maintenance and manual labour.
• Worked independently and as part of a team in physically demanding environments.
• Followed workplace health and safety procedures at all times.

Roles: Hairdresser • KFC Crew Member • Restaurant Crew Member • IGA Retail Assistant

• Provided friendly, professional customer service, enhancing customer satisfaction in fast-paced environments.
• Assisted customers with enquiries, product recommendations and complaint resolution.
• Responded to customer enquiries, offering tailored product recommendations and effectively resolving complaints.
• Prepared food and maintained high standards of hygiene and food safety.
• Collaborated with team members to achieve operational goals, fostering a supportive work environment.
• Managed competing priorities while maintaining accuracy and efficiency.